The staff at this hotel were competent, polite, helpful and so nice! Over and above what I expect. We frequent Sam Francisco and will certainly stay here again![Less]
location, location, location
This is the best location in San Francisco and the staff, and the staff is great. From the Valet host to the Maids everyone is more than professional.[Less]
Every time I come to SF, I like to stay at the Mark Hopkins. The staff is friendly, the location is great, and the rooms are comfortable and clean.
Great value for the money![Less]
I have been traveling for business, and now that I have retired. pleasure for many years. I was a member of the Holiday Inn Inner Circle program in the 70's. I have been completing Customer Surveys[More] since then. I do not give many 9 and 10 ratings very often in any category but I gave several throughout tins survey, which speaks very highly of this hotel.[Less]
Great room but Carpet!
Great experience. The room was large and well appointed, but the carpet needs cleaning badly. Also, the temperature was difficult to regulate. Otherwise, the staff was wonderful and the experience[More] terrific.[Less]
Happy with my stay
I came to this hotel for a 2-day weekend conference. The booking and check-in was easy and staff was very friendly. Anything that was requested or needed was taken care of quickly. The room was nice[More] and they accommodated my request for a microwave/mini fridge. I liked the restaurant/bar as well.
The only things I might request would be to have an area for those of us who bring our lunch to sit and eat it besides the benches in the smoking area. And it would be nice to see EV chargers become more common in the big-name hotels. I had to drive off-site to charge although I didn't have much time to do so. It's always nice to have a continental breakfast included too, which this hotel does not offer. But their breakfast menu is very good and not unreasonable priced.[Less]
Our stay here was great, we were surprised by the extras that were provided by the hotel, that made our stay special.[Less]
Great service and friendly atmosphere
Front desk staff extremely helpful. Rooms clean and comfortable.[Less]
Great location if you have an early morning flight.
Great location by the airport. Close to couple of restaurants within 2-5 minute walk. Friendly staff and if you leave before breakfast, the front desk has to go bags for you to take.[Less]