I wish to bring to your attention one of your outstanding employees – Jose, front desk at the Crown Plaza, 5985 West Century Blvd, Los Angeles International Airport. After a long trip from Hawaii, I
was in line to check in on Friday, April 29th at 9:30 pm. I watched with amazement as he continually greeted each and every patron with a smile, processed everyone with efficiency, and genuinely showed an energy lacking in today’s service industry.
When I reached the front of the line I witnessed him coordinate with maintenance, signal to another employee of an incoming call and beckon me forward with the same grace as a conductor of a symphony orchestra. All with a pleasing smile.
He processed my check in, as he had the previous four, with skill, adroitness and charm. Jose is an asset to your organization and should be commended for his positive attitude, felicitous manner, and mastery of his position. Well done! [Less]