The staff was amazing!! Customer service was exemplary! All the employees I encountered were friendly, curious, knowledgable, and great. During my stay, two employees completely exceeded my
expectations and made my stay exceptional. These two individuals are Meaghan (at the front desk) and Paul (at valet). I arrived at the hotel following a long frustrating day in airports. Upon arrival, I was greeted by Paul who was professional, happy, and helpful. Paul allowed me to park in front while I checked in and showed me to the front desk where Meaghan greeted me. Meaghan smiled while checking me in and was extremely pleasant and helpful (even providing me with a visual aid to find the elevators- comprehending directions was beyond my capacity after a horrendous day). I asked Meaghan where I could find a bottle of water to which she responded "Wait right here and I'll bring you one.". It may not seem like much but her helpfulness and kindness was exactly what I needed after a long day. I would also like to mention that during my entire stay if Paul was working, he would open the door for me and greet me by name.
These two employees are priceless and they absolutely made a huge difference in my Orlando visit! Honestly, all employees showed a level of customer service that sadly doesn't exist in many places and for that I will absolutely stay in Holiday Inn hotels in the future. [Less]