We have just completed our eleventh holiday stay at this location, our first under the Holiday Inn chain. We were impressed with the new look property, comfortable beds, beautiful decor, etc.
were indeed very happy with the excellent service provided, any queries or assistance we had/requested were taken care of in a very timely and professional manner. However we would like to make special mention of a few persons: 1. Karl and Bo - pleasant, great customer relations and asset to your front desk. 2. Morice - we met him on our first visit to Miami. He is very professional and has all the qualities needed for the hotel industry. He is our Ambassador. 3. Maria - an excellent housekeeper, very pleasant, approachable and her understanding of the English language is great. We had no problems interacting with her. We are sure her job maintaining so many rooms, dealing with guests can be challenging and we wish to commend her for a job well done. Clean rooms .....
Will continue to use this hotel in the future. [Less]