I wanted to give this hotel five stars in all areas....however, five stars is perfection and there were just a few things that marred perfection. We made reservations due to a baseball tournament and
were bringing two 16 year old boys with us. We received a call on the way from Alainna, one of the managers, asking if we would like to change from our room to a king suite that had a sofa bed in an additional room. They needed our two queen bed room we originally had reserved. Kids liked the idea of shutting their own door and playing video games they brought, on their own TV in the King suite. Alainna allowed us to check in hours early which was very convenient, and she was very friendly. Upon arrival, the always access to coffee was a plus! Once we checked in the room, room 404, apart from a large unsightly stain on the rug in the King bed area, the room was definitely a perfect size to fit our needs. We noticed the separate sofa bed room seemed a little hot, but we had to leave for the tournament. After the tournament we arrived back and went to take showers. While husband was in the shower we noticed there was only one more towel. I had to place a call to the gentleman at the desk for more towels and he said he'd be right up. 30 minutes later no towels, so I took a shower with the last towel and hubby went downstairs to the desk to speak to the same gentleman, with the same request. About 30 minutes later, there were still no towels. This was almost an hour now, and we had two dirty boys waiting to shower and we weren't able to go out for dinner due to not being washed up. I called down again and got a woman this time and explained the situation. She apologized profusely and within 5 minutes, she brought the towels up herself! It was a manager and unfortunately I didn't get her name! She apologized again when she came up. When we came down to leave for dinner, the same blonde manager was at the desk that brought us the towels. She apologized AGAIN and stated she credited us one thousand points...for not receiving the towels in a proper time frame. Totally not her fault as she wasn't the one we spoke to twice, but it showed me once again that the management care about their guests. I wish I got her name to give her props!
We went to dinner, came back, and boys played games. I called down for the desk asking for an extra blanket thinking the kids would need it (didn't know how wrong I was), and spoke to that same gentleman as with the towels. 30 minutes later- and its late now as I was half asleep, no blanket, so I sent my kids down to get it, which is something I should not have to do (just like the towel time). I do not blame this on management. Throughout the time the boys were awake in their den, we realized that the "den" was terribly hot, and it was not vented and only had something that resembled a bathroom vent fan in the ceiling which did nothing. Teenagers don't complain so we dealt with it (if I had to sleep there, I couldn't). Adults went to bed and I woke up at 2:15AM to check in on the boys. As I opened their door I could tell the room was a sauna. It was unbearable. The kids were asking if there was something that could be done- were contemplating bringing the sofa bed mattress out of the room. They decided to deal with it for the night. Early the next morning I went to the desk and the manager Dawn was there. I explained the situation...and she already confirmed that those suites do not have vented "den" rooms. Those rooms are best when using den as a den and not to sleep in, despite sofa bed. She immediately switched us to the best room in the hotel which was only four doors down!! That room is 408, which is a king room with an attached living area that has a dining table and small kitchenette. The best part was- it had two air conditioners!! One in the King room and one in the living area! Perfect!! Thank you Dawn!!!!
Review about other aspects:
1- the pool: the boys enjoyed the pool. They were happy the water was a comfortable temperature and not freezing cold like many of the hotels we've stayed at.
2- the breakfast: I enjoyed that they had more than just pastries. They had egg and meat choices, and a pancake machine. The meat choices changed the next day. There was always someone coming and checking out the food station to either clean it or restock it.
3- I enjoyed that there was always decaf and regular coffee and tea for us
4- love that they had two elevators. We never had to wait for one, unlike other hotels.
5- love their location. They were by the two fields we had to play on, a Walmart, and many restaurants.
6- love that the management realized who we were each time we crossed their paths!
Because of the friendliness, and the way they bend over backwards to make sure their customers were happy- I will be a return customer. We could be up there at most a weekend a month from June- December, and because of Alainna, the younger blonde manager, and Dawn...we will choose this hotel to stay at rather than one of the other hotels in the area. Because of them...I'm expecting a five-star review from me on my next visit!!
(I wrote this review on another review website too) [Less]