Overall we loved the hotel. The only complaints were with the spa and the restaurant, which is why they lost a star. But as for the hotel itself, it was great.
+Room service was fast.
one of the most comfortable I ever slept in.
+Pillows were great, seriously, I think this is first time I've ever mentioned pillows in a review -- they were that good
+Room was spacious with a nice view of city (17th floor)
+Nice outdoor heated pool and hot tub (closes at 9pm, hot tub could have been warmer)
+Lots of TV channels
-Saturday night lobby "live music" was just a really loud DJ playing who know what.
-Couples massage: we booked in advanced and requested female masseuses but they gave us one male and one female. On the plus side, the massages were great and when I checked out I mentioned the mess-up to the front desk; they gave me a 10% discount.
-Restaurant: Southern Art. Just could not get my order right. I had to send my omelet back twice--both times for the same reason. I ended up not eating, but my wife loved her breakfast there. To be fair, they didn't charge for either meal (of course I didn't eat mine).
-There was a minibar but no room refrigerator to put our left overs in. [Less]