Still a great night prior to cruising out of Baltimore.
The location is fantastic and is a shuttle ride to the Inner Harbor, take in the sites, a meal, walk to Federal Hill …
The staff is very
accommodating, friendly and engaging. The listen to every request and need, and if they are able they meet that need.
AGM Ericka sets a great tone for her team, and together they provide a great customer experience.
Imana (not sure spelled correctly) handles herself with poise and respect. I watched a customer berate her over an issue with how to use the equipment in the laundry room and she was calm and respectful throughout.
One can tell from the managers, to reception, to the drivers, the team likes people and want to represent their hotel well.
This is our hotel of choice in Baltimore. [Less]