Noisy icemaker and price.
I have stayed at this hotel about 10 times this year so far, 3 or more nights each stay. I have reported the noisy icemaker several times and it is still noisy. I had to cut it off at night in
order to sleep and sometime to hear the TV. I also needed to extend my stay for 1 more night so on my way out I stopped by the front desk and asked if the room was available at the same rate. He said not at that rate but he would check with the manager and he quoted me a higher rate. When I returned I was told that he had not spoken to the manager and I could speak with the manager in the A.M. I called in the A.M. and was told that the manager was not there and she would call him. She called me back and said the manager said no and quoted me a higher price. I needed to stay so I took. Apparently being a Platinum Member and loyal customer doesn't count. They would rather have an empty room than give me the same rate. [Less]