My family and I booked this room so we could attend a concert in Hartford, and its proximity to Hartford makes it a very convenient option for a reasonable rate.
Customer service was definitely a
5 out of 5. We arrived unexpectedly early, and as a courtesy of being a rewards member, the customer rep let me into our room immediately (12:05 pm!)
There is likely every single fast food option one could want within a few miles of the hotel, 30-40 options if I counted right. Though it is sold as an "airport" hotel, you cannot see or hear the places from the hotel. The airport is actually quite some distance from the property.
Breakfast was also a surprise to us, so don't be fooled by the "continental" breakfast. In addition to the cursory muffins and bagels, there were pancakes, eggs, sausage, and hot and fresh cinnamon rolls.
The complimentary Wi-Fi did have some issues late in the afternoon, likely when everyone was on at the same time, but this was a minor inconvenience.
We stay at IHG resorts a few dozen times a year, and this was the first at this particular hotel. Will definitely return to the this Windsor Locks property. [Less]