The hotel's reservation system was down, not working, when several of us arrived on a Friday afternoon. As a result, what should have been maybe a 5 minute process took about 45 minutes. It appeared
that there was an open position at the main desk for checking in, which was not being used. There were 2 lines of people waiting to check-in, and the lines were NOT moving. Unfortunately, None of the hotel staff at the main desk had the presence of mind to pause briefly, look up and around at those of us waiting in line, and announcing to those of who were waiting (patiently) in line, something like 'folks, we are really sorry but the reservations system is DOWN, so we are having to check you in Manually. It is taking much longer than normal. We are sorry and We appreciate your patience. Thank you.' That would have been appreciated! They were understandably so engrossed in their work that no one thought to advise or inform those of us who were waiting, ANYTHING. When I finally did get to the front of the line, the woman who was checking us in did apologize. But it could have been handled better.
Aside from this problem with check in, the rest of the visit was fine. I DO wish the main restaurant had been open, instead of JUST the bar/lounge, during my stay.
The hotel does have a very nice athletic facility, far superior to most, including a swimming pool, and racquetball courts, in addition to the weight room and aerobic room. I was walking around the hotel on Friday evening after my class ended and discovered this. I was very impressed!
Unfortunately, i was not able to use any of these, because on Saturday morning, as I was getting dressed, my left knee became dislocated, the result of an old injury. It was just coincidence that it reoccurred in a hotel room in Minneapolis on a Saturday morning. I was able to get around (hobbling/limping), and attend the class I was there to attend. That evening, there was a staff member (driver) available who gave me a ride the to the nearby Urgent Care facility. It took 3 1/2 hours :( to be seen by a doctor and get X-rays. Fortunately nothing was broken. The knee was intact. Just swollen.
The hotel staff was very helpful giving me extra bags for ice for my knee. Also, the night this happened, as luck would have it, I finally got back to the hotel after 11pm, when the kitchen had closed. :( Fortunately, the young man at the main desk had a menu for a local sports bar with a menu, that delivered orders. I called and ordered a sandwich and waited in the bar for the delivery, which took 90 minutes, on a Saturday night. The bartender was very accommodating.
Overall very good. Excellent, accommodating staff, aside from the check-in delays as noted above. [Less]