I would like to start off by saying that this is a beautiful hotel. Our room was very clean. The front desk staff members were very nice when we checked in and when we checked out. Our stay included
breakfast on both mornings. When we checked in we received vouchers to redeem for our breakfast. I asked the lady at the front desk what time breakfast was served, she said from 6am-noon. On the first morning of our stay we arrived for breakfast at 11am. All of the food was still out, however the lady behind the bar told us breakfast was over at 11. I informed her that we were told noon, she repeated herself saying no 11, and again, I told her we were told noon. We made our plates, then a really nice lady came out and apologized and asked us if we needed anything at all. We thanked her and promised to be there on time the next day. On day 2, we came down at 10am, made our plates, and sat down to eat. My husband went up to the bar to ask if we could have coffee. The gentleman brought us one cup of coffee and then asked if we were staying in the hotel. We simply replied yes. We ate our breakfast. I barely touched my coffee and orange juice, and my husband's orange juice glass was nearly full. I left my purse on the table and we went up to get fruit. While we were in line, the waiter cleared our table, and took both of our glasses full of juice and my piping hot cup of coffee that he just brought to me 10 minutes prior to taking it. I tried to tell him we were not done since my purse was still there, but he cleared our table anyway. The lady who was refilling the buffet said he probably just thought you were done, to which we replied, how when our stuff is still on the table. Another guest chimed in and told her that they needed to slow down and take their time instead of rushing around and rushing the guests out. Well said. Needless to say, he brought me another cup of coffee, not nearly as hot as the first one, but also brought my husband one the second time around. Then he noticed my breakfast vouchers on the table, said oh I see you have coupons, and picked them up and left the table.
I have no complaints about the stay, or even the breakfast. The food was delicious. But perhaps the front desk staff needs to coordinate with the restaurant staff and make sure they tell guests the correct time for breakfast. I noticed other guests arriving after 11 on day 2, so I am guessing they were told noon as well. Secondly, the restaurant staff should try a little harder to make guests feel welcome at breakfast instead of rushed. Sorry to be so long-winded. But again, wonderful hotel. [Less]