We come here a few times a year, and have persuaded some other relatives to do so as well. The chain and this hotel are family friendly. Beds and rooms are generally comfortable and the staff is
friendly and accommodating.
We always go for the 2 room suites for our family of 2 parents and 2 near adult kids. The suite is appropriate and reasonably cost effective.
Our biggest annoyances; never enough towels for 4 people in the suite on arrival. Calling ahead can usually prevent that.
Also, the quality, or lack thereof of the breakfasts. The scrambled eggs and potatoes are decent, as are the oatmeal and waffles, while the waxy 'omelets' with mystery red content are beyond awful; skip those, provide plain omelets with things you can add, or stick to scrambled. Have crispy bacon more often. If doing breakfast pizza, no mystery ingredients. And it would be nice if the orange juice actually tasted like orange juice.
Note that these issues are not specific to this location. The crew on duty generally makes the best of what they have to work with, and if something is wrong, tries to correct it. [Less]