I stay at this hotel often throughout the year and everyone is always pleasant and the hotel is very good. I do have 2 complaints:
1. There were lady bugs and stink bugs in the room (probably about
50 or so). They came up and cleaned them out, but they didn't get them all. They said the room had been sprayed. I would talk to your exterminator.
2. This is not a complaint about the hotel, but all HIE properties. You need to provide new laundry bags. Not necessarily higher quality, but they need to be wider so that you can actually fit your dirty clothes in the bag. [Less]