Everything was good, rooms clean and very spacious. I had reserved many rooms for our sons wedding. All was wonderful with the rooms. The 2 issues that were a problem was it took to long to order[More] food and way too long to get food. the pool was not open which disappointed some of our wedding guests.[Less]
My 4 night reservation included breakfast as part of my room rate. I had to request my meal voucher each morning before going to breakfast. I requested all my vouchers when I checked in but was told[More] they had to be issued daily. I have stayed at other Holiday Inn facilities and all my vouchers were issued when I checked in. Requesting my voucher each morning was a minor inconvenience that seemed unnecessary.[Less]
Comfortable bed, great service
Helpful, friendly staff,
Nice updated décor,
Could be better:
Wi-Fi slow at times,
Busy highway outside road noise was loud (used fan in[More] room at night which helped).[Less]
Perfect Hotel for visiting University of Texas and visiting local entertainment[Less]
Less than spectacular weekend. At our check-in I found out they did not have a King sized bed on the first or second floor.
I was told by the reservation line that a first floor would be requested.[More] But I found out that all King room are sixth floor and above. So I had to take a double full-sized room. I would NEVER have booked this facility if the Philippine reservation person had given me the full disclosure for this hotel.
However Rachel and Noel were great at customer service at the front desk, but they could only do so much.
The Bride of the Wedding party was also promised to be moved into a Honeymoon Suite only to be told upon arrival that they did not have any type of Honeymoon Suites at this facility. This is another lack of dull disclosure to bite us again on this stay.
So overall I am less enthused about this stay and next time I want the Holiday Inn Express down the road for my nights. Open up so Platinum Elite Member can get a decent KING room.
Very frustrated on what SHOULD have been a Great weekend.[Less]
Great location and friendly staff
The hotel is in the process of refurbishing and is beautiful. The rooms were clean and the side overlooking the lake is a great to watch everyone. The staff is extremely friendly and willing to help[More] with all your needs, even shuttling you through the city. Would recommend it. Just make sure you ask for the tower that's already been refurbished.[Less]
Great time at your hotel
By Larry and Ann
Have a great time at our stay at your hotel and all the staff was very nice to us. Plus the location of the hotel is great , you walking distance to stores and places to eat at.[Less]
If I am in this area again I will be staying at this Holiday Inn Express. Everything was just perfect. The only thing that I was not impress with was there TV package, but everything was great. I[More] would recommend to anyone to stay at this property.[Less]
Great Place to Stay!
By Nana Goose
The staff made our stay very nice with their knowledge of the area. The room was large, clean and well supplied. Happy hour was a nice touch. The only negative is the inability to have a late[More] checkout past 11:15 a.m. Even so, we will return to this hotel when we are in the area.[Less]