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Wonderful location 1 block from the White House. Positives: Grand entry and Lobby; taxi and shuttle buses right out front; beds were very comfortable; quiet rooms; concierge was exceptional very[More] knowledgeable and helpful; fast elevators. 4 night stay in this historic hotel would be rated 5 star but for a few items. The room itself was not up to the standard I expected. Light bulb out, leaking faucet, promised newspaper not delivered. I'm sure the staff would have corrected immediately had I mentioned the items before I left. Overall a great stay and I recommend the hotel.[Less]
A great place to spend a blizzard!
We recently found ourselves riding out the Big Blizzard of 2016 at the Willard and have to say, it was really a lot of fun. The entire hotel staff went out of their way to make sure we were[More] comfortable, entertained and well-fed as the blizzard raged outside. Setting up an ice bar outside to afford the opportunity to sip champagne in the winter wonderland was inspired! Thanks for taking such good care of all of us!![Less]
The room was clean and staff members all were very kind and responsible.[Less]
Nice renovated room
Room was clean and comfortable. 500 points of welcome bonus has never been posted.[Less]
Crowne Plaza Dulles
The hotel's main lobby was under construction - this did not concern me other than the disappointment that some how the lobby being under construction warranted the Executive Lounge on the 7th floor[More] to be closed. I specifically booked on the Executive Floor to take advantage of the Executive Lounge.
The family in the room next to me had two small children who must have been taught to cry, scream and pound on the walls when staying at a hotel. I don't fault the hotel for this other than they booked a family with small children on an Executive Level of the hotel.
My stay was scheduled for 2 days which turned into 6 due to the blizzard.
The hotel did a very good job of pre-planning to accommodate guests by having staff plan in advance to stay on property during the storm.
The housekeeper on my floor - don't know her name - was an employee I would hire ten times over! Very efficient, very pleasant and always had a smile on her face.
Byron in the restaurant was also very pleasant and made arrangements for guests to access the restaurant without having to exit the hotel during the blizzard conditions.[Less]
By Mr. Pogi
Thanks to all the staff for my wonderful stay. Special thanks to Imane, Maroofa, Ana.[Less]
Just What I needed
Everything was just right. I'm grateful for the good night's sleep, as I had an early flight the next morning.[Less]
I feel the hotel was a very good values for money. The rooms and public areas were all very clean and reasonably modern. The front desk staff was very friendly and helpful. The hotel is located near[More] many shops and restaurants.[Less]
Would recommend this hotel
By Kevin's gal
My mother and I stayed here during a Women of Faith conference and found this a very nice, clean, comfortable place, as well as the staff were very friendly and courteous. The breakfast was very good[More] with a nice variety of options.[Less]