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Rated 4.1 out of 5 by 544 reviewers.
Rated 4.0 out of 5.0 by Clean and Friendly Overnight stay for a longer trip, all was ready for us and the rooms were nice and clean. It seems a bit off the beaten path, but good restaurants are within walking distance as well as SUNY. Really nice part of town. June 28, 2016
Rated 5.0 out of 5.0 by Staff very helpful Staff went out of their way to help. We were told that room renovation was going on in some rooms on higher floors but heard nothing and were not affected by it. June 25, 2016
Rated 2.0 out of 5.0 by Rude Staff The staff were not hospitable at all. We had been requesting early check in for days prior to our stay. I understand that the hotel was booked the night prior and rooms needed to be cleaned, but you're telling me that not one room was available prior to 2:47pm when we were finally allowed to check in? (We ended up taking a bell hop cart to our car and loading up all of our belongings ourselves without even an offer to help from staff, and sitting in the lobby. We were from out of town and had no where else to go). This was more like an experience at the DMV than a hotel that I paid good money to stay at. Also the surrounding area is either under construction or just dumpy. We were lucky to get a parking spot close the hotel, if those were filled I would hesitate to park in the sketchy parking lot across the street. June 21, 2016
Rated 2.0 out of 5.0 by Choose another hotel Poor area (next to a bus station) slow check-in, poor breakfast, and somehow (?) an extra charge was added to my bill. While unloading my car I was approached by a vagrant begging for money. (In the middle of a call on his cell). Told an employee but all his response was 'Oh, we always get them'. June 14, 2016
Rated 5.0 out of 5.0 by guest room furniture The arm chair was fine and comfortable. The desk chair was old and torn and should be replaced. June 14, 2016
Rated 5.0 out of 5.0 by Holiday Inn Express Downtown Albany Very comfortable. Staff are very nice. The floors are a little dank, but the rooms very nice and comfy. June 13, 2016
Rated 1.0 out of 5.0 by Holiday Inn Club Owner Experience The jacuzzi is small, my room was dry I didn’t know how to keep a consistent temperature it was so annoying. I complained about the furniture being raggedy, the breakfast eggs was crunchy. I would have to be forced to stay here before I come on my own. June 13, 2016
Rated 5.0 out of 5.0 by Good clean Stay I like staying at Holiday Inn Express. This Holiday Inn Express needs a little upgrading as the rooms are getting older. Everything was very clean but needs upgrading a little. Also in the fitness area the steam room and sauna have been down for a long time. I have stayed before and enjoy the steam room especially but haven't been able to use the last few times I have stayed. It is a great place to place for a good value. June 8, 2016
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