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Rated 4.8 out of 5 by 492 reviewers.
Rated 4.0 out of 5.0 by Stay While the hotel is under construction the staff made every effort to see that you were happy. July 2, 2015
Rated 1.0 out of 5.0 by POOR CHOICE! This Holiday Inn Express was always our "go-to" stay while in the Albany area. When we made this reservation for our stay in June, we were never told that the hotel is undergoing a COMPLETE renovation! Yes, COMPLETE.....In that it is COMPLETELY TORN APART! Guests should NOT be staying in this building while it is being totally re-constructed!!! We were in a room only 3/4 finished, while the room just two doors away was being gutted. The noise level was terrible..... construction workers were "on the job" at 7am.....refacing the exterior of the building using heavy equipment, while renovating the interior on all floors. IHG.....WHAT WERE YOU THINKING???!!! July 1, 2015
Rated 5.0 out of 5.0 by clean room , comfortable beds The rooms were very clean, quiet and spacious. Beds were comfortable. Breakfast had variety and was quite good. The only negative- breakfast room too small. July 1, 2015
Rated 5.0 out of 5.0 by Very comfortable bed, antastic customer service. I stayed for business. My stay was fantastic. The staff were friendly and attentive. I was greeted with a friendly smile and a warm conversation every day. The Tuesday evening manager's dinner was excellent. Plenty of food and great conversation. The staff appreared happy. The feeling was infectious. My newly renovated room was in excellent condition every night upon my return. The housekeeping staff were very accomodating. My silk blouse was ruined by an iron, my request for a new iron was met with care and concern. the continental breakfast was a feast for a king! The choices were fresh and plenty. I was left energized and statiated every morning. I did not use the pool. I cannot wait to bring my family on vacation and stay at the holiday inn express. the experience exceeded my expectations! I will be back. The property was under construction and I initially had some reservations, but the overall experience was top notch. Thank you. July 1, 2015
Rated 4.0 out of 5.0 by grea t pillows really enjoyed the choice of soft and firm pillows June 30, 2015
Rated 3.0 out of 5.0 by Good value The hotel is under renovations, and we heard an odd buzzing sound starting at about 6:30 am on a Sunday! We were on the 2nd floor! That seemed like a little bit much and it was annoying. Staff was courteous and was able to help me access my Rewards account. One staff member sent us in the wrong direction for the pool, that was odd! All common areas and the room were very clean. Lots of outlets and charging stations in the room which was wonderful, but no where to store our unpacked clothes except a very small closet. June 29, 2015
Rated 3.0 out of 5.0 by Wait for construction to end The hotel is under construction; great facility; however, rooms should not be assigned on the floors that the construction is going on. There is dust and construction materials everywhere you go. The workers start at 7AM and outside the hotel you have to be careful where you park as there is construction vehicles and equipment taking up most of the lot. June 29, 2015
Rated 3.0 out of 5.0 by Remodeling We generally make the Holiday Inn Express one of our preferred choices when we travel. We only needed a room for one night and booked and paid in advance. If we had known there was as much disruption due to remodeling we would have considered another option at a different location. The room was newly remodeled and clean and comfortable. The halls, and area where breakfast was served left a lot to be desired. The construction crews were busy at work at 7:00a.m. although postings said they wouldn't start until 8:00. Bottom line is we had to rise early and this didn't bother us but, the overall value for the cost wasn't there. June 26, 2015
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