Rated 4.3 out of 5 by 289
Rated 5.0 out of 5.0 by ninas review very nice hotel but wish they had more comfortable beds and pillows
I loved the breakfast and the hotel is very nice and pretty with convenient things like restaurants within walking distance but the beds are not very comfortable. pillows were not comfortable
November 17, 2015
Rated 3.0 out of 5.0 by seminolefan74 Very average
The bed was comfortable, but that's about it.
Guest in all rooms were incredibly loud as if the walls were paper thin.
No fridge in the room.
Outside was also very noisy due to being right beside a lot of restaurants.
Would probably look at staying at another IHG property that's more secluded and has fridges in the room.
November 15, 2015
Rated 3.0 out of 5.0 by Ernest55 More complaints than praise
The hotel was very busy for our first night's stay and the staff seemed harried and unprepared. The hotel is clean but, really, not up to the standard I've come to expect from Holiday Inn Express. The first night our neighbors left their TV on and complaints to the front desk yielded no remedy. No sleep till they woke at 5 a.m. and turned it off. The breakfast room was full of loitering guests while others stood trying to eat. Additionally, both food and service items were out of stock (isn't that the reason for reservations?). Anyway, we'll likely stay here again because of the proximity to the Napa Valley Wine Country at a reasonable price. That, and the fact that I rarely refuse hotels and restaurants their opportunity for a second chance.
November 14, 2015