Rated 4,1 out of 5 by 79
Rated 2,0 out of 5,0 by Rick1974 Good first impressions
Booked accommodation at this place due to special discount and closeness to a venue of an event I was going to attend.
I had very good first impressions, but unfortunately things did not go quite well afterwards. My main reasons for this negative comment are: lack of supplies of tea/coffee in the room with the kettle provided. The room was advertised as one with free WiFi - which is only true for very limited data traffic. Staff was impolite and incompetent at breakfast - no coffee, no cereals, no knives, long queuing to breakfast, very small variety of food, suspicious white bits were swimming in the orange juice, plus the breakfast area is too small for the size of the hotel. The external environment of the hotel is pretty shabby and the pavements are in such a bad condition that is a challenge to pull the wheelie suitcases on them.
The chambermaid knocked on the door and woke me up despite the 'do not disturb' sign placed after a long night out.
Thick layer of dust on surfaces on check-in, so I had to wipe around the room
23. August 2014
Rated 2,0 out of 5,0 by hollan-der express inn for a reason
not all works
the phone didn't work no calls no wake up calls possible
shower head broken
17. August 2014
Rated 3,0 out of 5,0 by Mum/Wife/Nurse overnight stay
The hotel is easy to find with convenient, although expensive, underground secure parking. As there are only stairs to/from the carpark, it is advisable to park at the front of the hotel when checking in, to save carrying heavy suitcases up stairs. The carpark is not suitable if you have a baby in a pram. We ended up carrying the pram with baby in up the stairs. The rooms are fairly clean and offer enough to cover your basic needs. We travelled as a family with 2 adults, 2 children and 1 baby, which made it a bit cramped, but ok as a one night stay. The bed is a standard double bed and the sofabed made the children roll into each other in the middle. The free wifi is rubbish and not worth logging into. The TV offers films, which you have to pay for, although there are BBC channels for English guests. The shower was lovely and warm with sufficient waterpower. Breakfast was included in the price. There is a selection, but the cereals on offer are pretty rubbish and the muesli was dreadful. We can't grumble as it was included in the price. The staff in the hotel are very friendly and their badges show what languages they speak, which is an excellent idea. We would stay here again as it is still excellent value and in a good location. We would only stay for 1 night as it is not big enough or comfortable enough to stay as a holiday
16. August 2014