Rated 4,2 out of 5 by 163
Rated 3,0 out of 5,0 by HungryHippo246 Hit and Miss
The whole experience was somewhat varied.
From the start, David was extremely helpful, accommodating and warm. He made the whole booking process painless which is exactly what anyone wants when looking at hotels. He also went one step further and organised my membership card to be reissued to me even though I hadn't requested it.
Upon arrival, the receptionist (sorry, I didn't get her name) was also warm and friendly. While the room wasn't ready (this was expected as it was before the 2pm check-in time) she helped point me in the right direction when I asked for some restaurant recommendations.
When we eventually got our room, we were given a triple room as requested but the room had been set up for only 2 people. I asked the front desk to rectify this and we agreed this would be done when we were out for the evening... which it was.
Up until now, the service was exactly at the expected level.
Unfortunately, it all fell apart at the point of check out. The receptionist (Shana maybe?) was about to charge me a higher price than what was confirmed to me. She refused to believe that I was offered the price I was claiming... in fact she refused to really engage with me until I was able to show her proof of my confirmation, which I did. It was her coldness and inability to show any warmth whatsoever that frustrated me. But what was worse, is that once I had proven I wasn't lying, she then started blaming David for not adding any notes etc to the reservation. While this may be the case, I understand these notes can sometimes be missed. What I think is unprofessional is not engaging with the guest and making one feel like a small creature, but also to blame your colleagues in front of the guest. Mistakes happen... take responsibility and move on.
It's a shame a perfectly carefree weekend had to finish this way.
21. August 2014
Rated 4,0 out of 5,0 by Curly Wurly Ensure 'Non Smoking Room' is in fact a 'Non Smoking Room'
We arrived very late with our family, having booked a non-smoking room.
Unfortunately, when we arrived the room we were allocated was horribly smelling of smoke. Due to the lateness (11.30pm), we decided not to ask for a change of room.
However, upon telling the receptionist in the morning, she said she would inform housekeeping, and did apologise.
21. August 2014
Rated 5,0 out of 5,0 by dorset lad ideal stop over
First time we have stopped at the holiday inn in Banbury and we were very impressed.very clean,helpful staff and a nice quiet room.Bed large and comfortable.My only down point is the free WIFI was a bit slow,but that may have been my laptop.Apart from that a good stop and one we will use again.
20. August 2014
Rated 4,0 out of 5,0 by Hippo36 Not a great bed
The hotel was great having sky in the room was a very pleasant surprise the only issue was when I booked I asked for a king size bed and did ask the question "it's not too beds strapped together is it?" And was told it wasn't when we arrived it was very late after visiting family in Wales then making the three and half hour journey to the hotel we were very disappointed to discover that there was no king size bed and that it was too bed strapped together as it was so late when we checked in we just tried to make the best of it and get some sleep which wasn't a lot. The guy on reception in the morning was very helpful and we asked if we could just have an extra duvet on the bed to try and pad it out so the gap wasn't so noticeable as when the bed was made and you lay on it you couldn't feel the gap so much . Apart from the bed issue the hotel was friendly very clean in a great location with a Franky & Bennys and a Toby cavery across the car park I would recommend and stay again just not request a bigger bed next time .
19. August 2014
Rated 5,0 out of 5,0 by cymraes7 Very good stay with restaurants on doorstep
Seemed like a newly refurbished or newly built holiday inn, room was clean and comfortable, Toby Carvery and Frankies & Bennys just over the road. Hotel staff were friendly, great location, good car park. Breakfast was good although not much choice of cooked breakfast, scrambled eggs, beans and sausages only available, however was still tasty. I would recommend this holiday inn.
18. August 2014
Rated 5,0 out of 5,0 by McXi Good budget hotel
Nothing fancy. Just what you expect from an IHG hotel. Excellente value for money.
17. August 2014
Rated 4,0 out of 5,0 by sue153 Clean and specious room.
Good service. Good selection at breakfast. We were staying in the area to attend a concert and the Hotel more than served the purpose.
15. August 2014
Rated 5,0 out of 5,0 by cja1923 Fantastic!
Really nice Holiday Inn Express.
Room was very clean, staff were great and the Frankie and Benny's just across the road was an added bonus!
13. August 2014