Rated 4,6 out of 5 by 66
Rated 5,0 out of 5,0 by Terri20130702 Excellent as always - one comment for process improvement...
Normally I wouldn’t add negative comments to a review in which I feel overall is a 5 out of 5 rating.
My husband and I stay here all the time when we visit his family in Barstow. We always have a delightful stay.
Staff is great, things appear very clean, its quiet, and the food is definitely doable especially with the options there.
However, on this trip I witnessed something that I just want to note for possible process improvement…
While having breakfast a customer accidently knocked over about 6 coffee cup lids onto the floor.
There was a gentleman working that morning alongside the primary kitchen help. Not sure if he was a manager overseeing or someone in training or what. But he was definitely with the hotel but not the primary kitchen help.
The customer picked up about 5 of the lids and placed them off to the side not knowing exactly what to do with them.
The gentleman working there picked up the last one and put it back on the stack of clean lids.
Thinking about how many people have stood in that spot pouring coffee, and that there is a 50/50 chance the mouth portion of the lid was on the ground, it amazed me that someone working there would actually put the dirty lid back on the stack of clean ones. I mean we are talking one lid (okay maybe 6) that should be trashed.
I’m sure stuff like that happens all the time (and is mostly unseen) which is why I’m careful as I can be in buffet type environments as I’m sure the food is not always handled as I would prefer it to be via workers OR customers. But, that was just a blatant transaction that in my opinion should not have happened especially in front of customers.
PS – I had my own travel mug with me…
2. Dezember 2013
Rated 5,0 out of 5,0 by Vegas55 Really Great Place
Stayed here because I didnt want to drive all the way into Los Angeles for a show. The staff greeted me and were super nice. I would definitely stay here again. The young ladies at the desk were very friendly and didn't mind chatting for a couple of minutes
27. November 2013
Rated 4,0 out of 5,0 by Cathie100 Great staff
Stayed at the Holiday Inn while on our way to Santa Monica Pier - Joe was a great help to us - printed off a map for us and had a wonderful sense of humor - laundry facilities was also a bonus - pool and hot tub were great .
20. November 2013