Rated 3,9 out of 5 by 108
Rated 5,0 out of 5,0 by awpshaw Beautiful room
Great place to stay. Although completely out of Holiday Inn's control freeway noise is excessive, leaving the fan running all night pretty much tuned all of that out. Would return next time we are going to Darien Lake in a heartbeat! Thank you for a great stay!
23. August 2014
Rated 5,0 out of 5,0 by ally7 Very satisfied
The hotel was very new on the outside and inside. The staff were very friendly and helpful. Rooms and bathrooms were very large and clean. The breakfast spread was big and food was hot and fresh
14. August 2014
Rated 2,0 out of 5,0 by AMY098 Very Clean and good service (for the most part)
We enjoyed our stay very much. The hotel was very clean the pool was nice and the breakfast was very good.
Our only disappointment was one person working the front desk seemed to be overwhelmed, not very knowledgeable of some of the hotel practices and quite forgetful. It took me 2 days to make the reservation, she kept putting me on hold telling me she was very busy and the computer was slow so I told her I would call back later.
I called back the next day and asked to be booked with my family in a block of rooms for a wedding. She told me I would have to be put in one room the first night and then move to another the next day I said that was not acceptable so she put me in one room but told me we would have to sign out in the AM and re-register for the 2nd day.
When I got to the hotel and told the guy at the desk what I had to do he said he would take care of that for us... fixed it so we could just pay for the 2 nights and be done with it.
The next morning she called our room to see if we were extending our stay...Grrr. We were not the only people that week end..the stories of such goings on with the same person got to be a joke with all of us...every time someone would tell us another story we would all say "Poor___(persons name). I would stay there again but would definitely ask for a different CS Rep. Oh, by the way, all of the other staff were excellent! Thanks
13. August 2014