Rated 4.3 out of 5 by 264
Rated 5.0 out of 5.0 by themomster8 Holiday Inn Express - Berkeley
I have stayed at this hotel every time I visited my daughter at Berkeley. This last time was for her graduation and I was very pleased as always with my experience. I am never hesitant about booking with this hotel because I know it will be clean. Thank you Holiday Inn Express for being part of the wonderful time I had at my daughter's graduation.
May 22, 2016
Rated 1.0 out of 5.0 by Pkg1970 Horrible overall experience.
This was my 2nd stay at this property and unfortunately very bad experience. My room was not serviced and when in evening I called front desk to bring it to their notice I was told that house cleaning recorded that I told them that I don't need to clean room while I was at work for whole day !
To top it they offered me 1000 bonus points, really that resolves their incompetency!
Unfortunately I also got a bed room 308, the road noise was horrible.
I will need to look for other options as I travel a lot for work.
May 19, 2016
Rated 1.0 out of 5.0 by len707 poor
see above, no point in rewriting how dissapoinrted I was with my entire stay.
May 16, 2016
Rated 4.0 out of 5.0 by Fev7 Clean, new
Stayed here for 1 night for a concert at the Greek. The room was clean, new, and comfortable.
May 11, 2016
Rated 1.0 out of 5.0 by Terrye52 poor staff service
good facility, but poor staff service ruins the stay. We had no idea that a chain's service could be so uneven as we have used Holiday Inn Express lots of times before.
May 4, 2016
Rated 4.0 out of 5.0 by Septruffle 床铺舒适，服务一流
May 4, 2016
Rated 4.0 out of 5.0 by kperla12 Excellent location with great free breakfast, parking,
The location was great and you really can't beat the free amenities of breakfast, parking, and wifi. The wifi was a little slow, but it was fine for my use. Staff was friendly. Stores and restaurants within walking distance. Location of the hotel was close to freeways.
April 30, 2016
Rated 5.0 out of 5.0 by IHG-Member Terrific Employee
I was surprised that I did not receive an e-mail to review this hotel. I actually logged in to submit one. In particular, I wanted to commend the young lady who worked the late afternoon / early evening shift for all the nights during my stay. She made my entire trip awesome. She was friendly, accommodating, and helpful. Basically, everything you would want in an employee. Most IHG properties that I have stayed at have great employees, but she really had genuine customer service. Kudos to her.
The hotel is a good value. I liked that it had free parking, wifi, breakfast, cookies, and newspaper. The gym is kind of small with only three cardio machines. Fairly close to the BART (North Berkeley station) and AC Transit line if you want to get into downtown SF. This HIE is well situated in Berkeley in that there are tons of eateries and shops nearby. I especially liked the convenience of having a 99 cent store a block away.
I do have to agree with another reviewer in that I like the amount of TV stations offered via their satellite system, but it took a while to figure out the remote control. After two nights, I finally realized that several of my stations were zoomed in (no wonder I couldn't see the scores of the games) and I had to use the remote to reset the TV to factory default.
Overall, I'm hoping to have another opportunity to stay here!
April 29, 2016