Rated 4,1 out of 5 by 88
Rated 3,0 out of 5,0 General experience
Generally the service is ok,
1) tidy everywhere
2) convenient location
1) it is very noisy at night because people play firework even at 1-2am.
2) Breakfast meat choices are few
3) Unwilling to offer assistance and refund to a double booking. It caused me to pay addidtional one room charge. It shows some staff are not very customer-minded to follow up customers' concern.
6. Januar 2013
Rated 4,0 out of 5,0 by Lee1321 Room key and air ventilation
Our room key was unable to open our door a couple of times and this required me to continually go to the front desk to get it working again.
The air ventilation was unable to put off cool air. The heating was the only available option. Sometimes it would get too hot in the room forcing us to open the window, but then the room would get too cold. More selection in the room air temperature would have made the room perfect.
Location was perfect.
6. Januar 2013
Rated 4,0 out of 5,0 by kp4usa Internet and TV
I am an Information Technology Specialist and after staying at this hotel I noted that the network needs some major upgrades.
1. The hardwired network in the rooms for the Gold and Platinum members is set to 10Mbs, it should be set to 100Mbs. 10Mbs is no longer used anywhere and the worst is that it is slow because it is set wrong.
2. Perhaps the router was setup wrong to 10Mbs or it is old and needs to be changed to accommodate 100Mbs.
3. The TV in the rooms are old and I mean old!!! I have stayed at other Holiday Inn and they all have flat LCD screen TVs. Looking at this TV makes me feel like going back to the old Berlin Wall times!!!.
4. I did not get a free drink nor a free beer for being a Gold member.
I would recommend this hotel to friends as long as they fix the hardwired internet network to 100Mbs and change the TVs to LCD or LED screens.
6. Januar 2013
Rated 5,0 out of 5,0 by joane fabulous position and value for money
My daughter and I stayed for 6 nights, we were able to get separate rooms due to the excellent value - hotel very close to Ahhalter Bahnhof (300metres) so transport around city very easy even for non german speakers and first time visitors. lovely german restaurant across road which again was good value for money and delicious food. Breakfast was wonderful each morning. Rooms were spacious and very very clean - liked the free wifi in lounge area - and also computer terminals FOC in lobby. Only the TV selection was a little poor for english speakers, CNN and BBC news channel, found out much too much world news .... ended up watching the 'shopping' channel in german, it was a hoot
28. Dezember 2012
Rated 4,0 out of 5,0 by mhjunior Convenient & Value
I would recommend this hotel as a value-for-money option. It is not luxurious - in fact, the rooms are very small ... and its facilities are limited ... but it is a Holiday Inn Express budget hotel, so it is not reasonable to expect the height of luxury. It is basic - but it is also clean, functional and efficient. If you want more, choose another hotel and pay more. For the cost, this hotel is more than adequate and I would have no hesitation to stay again.
13. Dezember 2012
Rated 4,0 out of 5,0 by CandeDS Great service, but no variety of breakfast
The service was good and all the staff was very kind.
The only thing that I didn´t like, was the breakfast, because there were feu thing to choose, and almost every day there were no fruits.
8. Dezember 2012
Rated 4,0 out of 5,0 by Thom62 Business trip
My Canadian colleague and I stayed in your Hotel for 3 days. We enjoyed the stay.
The service, the rooms and the breakfast were fine. The only negative point of our stay was the availability of internet in the rooms. We were not able too connect us all the time.
20. November 2012
Rated 1,0 out of 5,0 by DieMuenchner Es gibt bessere Hotel der IHG in Berlin
Das schlechteste Holiday Inn, in Berlin. Nach mehrmaligen nachfragen, bekamen wir ca. 6Std später endlich die Bettdecken. Diese wurden dann aus einem anderen Zimmer geholt. Wie zu erwarten, hörten wir wie sich dann andere Gäste ebenfalls über das fehlende Bettzeug beschwerten. In 4 Nächten war das Zimmermädchen nur 1x da. An den anderen Tagen wurden die Zimmer nicht gereinigt. Schrank, wenn man es so bezeichnen kann, waren nur 2 Bretter mit einer Stange dazwischen. Keine Minni Bar, Tresor oder was im HI standart ist , ein Kaffeekocher. Zu unsen Zeitpunkt war einfach zu wenig Personal im Haus. Ein Mann mußte die ankommenden Leute an der Reception bedienen und gleichzeitig hinter der Bar. Er wahr schon recht gestrest. Für Priority Kunden keine übliche Begrüßung oder sontige Vergütung. Man hätte lieber dieses Hotel verkaufen sollen, als das in der Bleibtreustr. Frühstück ist auch nicht dem HI entsprechend, aber es ist das nötigste da. Geschmacklich, nicht das beste.
13. November 2012
Rated 5,0 out of 5,0 by mame Excellent service, professional personnel and pleasant environment.
From the time we entered the hotel the staff was pleasant and ready to help and accommodate us. Check in took but a few minutes indicating that staff knows what he is doing.
The hotel looks clean and location is safe and access to other parts of the city was within walking distance. Noise around the hotel is minimal and not distracting.
16. Oktober 2012
Rated 5,0 out of 5,0 by Sylvester Loved Y'all in Berlin!
Coming from Austin, Texas to Berlin for the BMW Marathon was enough to make me apprehensive...but the staff and facilities made it down right comfortable!!!
Thanks Y'all for a great experience!
8. Oktober 2012
Rated 4,0 out of 5,0 by Rick1255 OVERALL SATISFACTION
Breakfast provided was excellent. Personnel working in that area are very pleasant and proficient at what they do. Very pleased with staff at the reception desk and breakfast area.
Rooms could be stocked a little better and rooms cleaned better.
21. September 2012
Rated 4,0 out of 5,0 by Dan641121 Good location and value
Stayed for a week at this hotel along with 4 other people to attend a trade show. Hotel was busy but comfortable. Excellent location with an easy walk to the U-Bahn or S-Bahn and lots of great places to eat within easy walking distance. Only negative was when one of our party ran out of shower gel and asked reception for a refill. She was informed that house keepig was closed and it would be replaced in the morning!! Breakfast was cold meats, boiled egg and a selection of pastries. A standard Holiday Inn Express offering.
Overall I would stay there again with good value and a great location.
11. September 2012
Rated 2,0 out of 5,0 by GibC Not the best
The location was good, but some of the staff were less than helpful. When we asked about getting stamps for postcards, we were told they don't have them and didn't know where to get them. Then another staff person the next day said, "We have a stamp machine and can do it right here".
3. September 2012
Rated 4,0 out of 5,0 by Merrill Helpful staff
While in Berlin our children attempted to reach us by email, cell phone, etc and were unable to contact us. The phone in the room was non-operational in spite of the intervention of some of the staff trying to fix it. The lady in charge of the front desk allowed us to use the hotel phone and we were able to contact our family back home in the states free of charge. We appreciated their helpfulness very much at such a difficult time (we learned of the passing of my husband's mother, while in Berlin). The staff's assistance was very professional and sympathetic. We can't thank them enough.
11. Juli 2012
Rated 4,0 out of 5,0 by Valadon Ruhiger Schlaf im Superbett mitten in der City
Dies Hotel ist seit Jahren unser bevorzugter Aufenthaltsort in Berlin. Von der Tiefgarage in das nicht so große, aber absolut praktische und nett designte Zimmer, in dem an alles gedacht ist. Obwohl an der vielbefahrenen Stresemannstraße gelegen, schläft man erholsam auf guten Betten lärmfrei. Nach einem Frühstück am gut bestückten Buffet ist man dank zentraler Lage schnell an Bus und Bahn. Wir kommen immer wieder gern hierher, wenn uns Berlin mal wieder für ein paar Tage lockt!
10. Juli 2012
Rated 4,0 out of 5,0 by grosserbert Erwartungen erfüllt
habe jetzt zum zweiten mal hier übernachtet. Die sehr positiven Erfahrungen vom ersten Mal konnten nicht mehr ganz erreicht werden, leichte Abstriche beim Zustand des Badezimmers und bei der Schalldämmung müssen gemacht werden.
10. Juli 2012
Rated 5,0 out of 5,0 by pedro Hotel = Jugendherberge
Es ist verständlich das Sie Ihre Zimmer best möglich belegen wollen .Für "normale Gäste" kommt es manchmal vor als wären Sie eine Jugendherberge . Der Ansturm auf das Frühstückraum ist manchmal extrem . Vielleicht könnte man den Bereich so trennen, dass die Schulklassen, Gruppen ,Vereinreisende einen separaten Bereich bekommen , damit diese nicht die anderen Hotelgäste stören .
10. Juli 2012
Rated 5,0 out of 5,0 by Welsheagle This is how to treat clients
I took advantage of my PC points and plenty of air miles to visit Berlin for a few days.
I chose this hotel as it seemed to be fairly central and I was sure it would be up to the usual HIE standard.
Central, it certainly was and we walked to most of the usual tourists sites, many of which are literally, just a few minutes away.
The personell were absolutely fantastic, super friendly and helpful and were extremely patient with me and my faltering German. To the rest of the group, they were quite happy to converse in English.
Nothing was too much trouble for them, even when they were at their busiest.
The hotel itself is clean and comfortable although it can be a bit noisy if you have a room facing the street in summer when you will probably have the windows open.
Breakfast is excellent and plentiful. I read on other review sites that food would run out and not be replaced and that service in the restaurant was slow. Well, when I was there, the hotel was full but the staff were continuously doing the rounds and replacing food as it ran low.
The choice was excellent and varied and fresh.
Would I stay there again? Darned right I will and I cannot wait for my next visit to Berlin.
10. Juli 2012
Rated 4,0 out of 5,0 by Jill65 Berlin City Centre Hotel
My husband and I spent 4 nights at this hotel in early May 2012. We had a most pleasent stay and would be happy to recommend it to anyone visiting Berlin.
The staff were very friendly and helpful. The room was what you should expect for the price and ideal to sleep in after a day of sightseeing. The breakfast was what any self respecting German would expect, self service and eat all you can. No fry ups, but plenty of choice with coffee, tea and hot chocolate.
It is a 15 minute walk to the of Checkpoint Charlie where you can pick up one of the many double decker buses which tour the city. If you are lucky, as we were, you mighht end up doing half the tour in a luxury coach.
10. Juli 2012
Rated 3,0 out of 5,0 by Kam727 Günstiges Hotel, Zentral aber sehr frequentiert
Gute Lage, sehr zentral.
Allerdings sehr gross und daher relativ unruhig.
Nur zu empfehlen wenn nicht zu voll, d.h. ausserhalb der
Saison, Sonst schwierig:(Frühstück, Aufzug, Empfang)
10. Juli 2012