Rated 4,3 out of 5 by 128
Rated 4,0 out of 5,0 by springer680 Fine hotel, great staff, internet access to be improved
Fine hotel with great staff. Certainly providing value for money.. Wifi-network leaves room for improvement. Ease of access, connectity and transfer rates all below usual standard for business purposes. Might have been caused by remote location of room (quit room for IHG-members at 7th floor).
24. November 2013
Rated 5,0 out of 5,0 by Mymiguita Very comfortable budget stay in Berlin!
It was my first trip to Berlin and my stay in Holiday Inn here did help me a lot on this trip! Everyone at the hotel was very helpful and the room was clean and adequately (or I should say, very) comfortable. It is located some 20 minutes' bus ride from Potsdamer Platz and within an easy walking distance from Europa Center, which I find very convenient when visiting various places in central Berlin. Breakfast was decent too, which I believe is important especially when you are travelling.
20. November 2013
Rated 3,0 out of 5,0 by cynsterwytche so/so
I have stayed in many IHG properties and found this one near the bottom of my list. On the plus side the hotel is very clean and the breakfast selection is above average. Location is excellent. The 100 bus is a 2 minute walk to the left of the exit. Bus passes are available across the road. A 10 minute walk to the Underground. A 5 minute ride on bus 100 to Zoo Gardens where you can get any form of transportation that you require. Also a taxi stand on the corner just past the hotel.
On the downside the rooms are all the same size so there is no chance for upgrade for a Platinum member (which was not recognized). The beds were too firm for me and over 10 nights I never got a good night of sleep. No place to put your clothes except 4-5 hangers and a couple of small shelves which is hardly sufficient for 2 people. Limited TV reception and they may as well get rid of the WiFi since it was slower than frozen molasses....when it worked. The staff are hard to describe. Most were great....Nasr, Clara, Roland, Stephanie and the new trainee (sorry....can't remember your name# were all exceptional.As was the man who I saw in the lobby early every morning cleaning floors. But a couple of them had an attitude straight out of high school. I judge properties by the way they treat ALL guests. By that I mean....I always bring my worn out and comfortable clothes from home. I'm on vacation and comfort is what I want. Most of the reception staff treated everyone equally but it was very clear to me that I was considered to be less because of my appearance by a couple of them. I even said to one as I left that I didn't know what I had done to deserve his attitude but I was sorry. All I got was a shrug and a glare down his nose. Clearly Tom, reception is not where you belong. You should only be allowed to serve well dressed customers.
Overall I would not recommend this property for a long stay. A couple of nights maybe for a traveller alone but we were two friends and after a couple of days we felt like we were sharing a closet. I would also suggest perhaps some printed recommendations with directions for meals. Everything was 5 minutes away when we asked but by the third day that became a joke. Everything is NOT 5 minutes away and especially not if you are older and have a disability. #I know you couldn't see it but that shouldn't matter)
I wish the best to the hotel but for me it needs to improve quite a lot before I will come back or recommend it.
15. November 2013
Rated 4,0 out of 5,0 by Giangik My hotel in Berlin
As usual I've choosen an Holiday Inn hotel to sleep in Berlin and I didn't fail: good rooms, friendly staff and an incredible variety of food for breakfast. The position is just around the corner of Kadewe, Europa Center and Kudam.
12. November 2013
Rated 5,0 out of 5,0 by BEEZY Great location and Fantastic Service
Great hotel with friendly knowledgeable staff & fantastic customer service.
Location excellent for visiting sites of Berlin. Station just a few minutes walk away.
Would definitely stay here again
11. November 2013
Rated 4,0 out of 5,0 by Zvikagold Well located with access to u and s trains
As a platinum member expected a little more such as warmer welcom but the person in the resption was probebly tired or troubled from something else..
7. November 2013
Rated 4,0 out of 5,0 by SteveandZoe Overall a great base for visiting Berlin
We stayed for three nights at the HIE Berlin West which was ideally located for visitng Berlin.
The rooms are compact but have everything you need to use as a base for sightseeing. The breakfast is good and is available until 10:30 weekdays and 11:30 Saturday although on the Saturday morning we did feel a bit rushed as most of the breakfast was put away by 11:10.
The room itself was very clean and had everything we needed however it was very warm and as the window only opened a little way it could get a little uncomfortable during the night. There was an air-conditioning unit in the room however it did not work.
There is a bar on the ground floor and this had a good selection of beer and spirits. Most of the time it was great however there was one of the staff members who took his job a bit too seriously and wouldn't serve us right at the end of the bar and instead made me come over and get the beer from near to the till, this was despite the fact that we had sat further up because the bar was full when we arrived (ie before he started his shift).
There is wi-fi at the hotel however it is €5 per day and you can only connect one device at a time which is poor. Also the reception is not great and our daughter spent several hours sitting on the WC as this is the only place in our room that you could get a good wi-fi signal.
Overall a great hotel, if you come in by air/rail then get the train to the Zooalogical Gardens and it is only €6 in a taxi. When you get your bearings there is an underground station just 5 mins walk away. Tip.... If you want to see many of the sights the 100 bus goes straight past the hotel and you pas many of the famous sights on that route.
3. November 2013
Rated 1,0 out of 5,0 by Miguel12345 Berlin
After a long hours of travel I arrived to hotel by 2PM, I had an important meeting at 4 PM and needed to clean and dress, room was not available and it was until 2.45 PM that a room was assigned, I went to room and room was not made up, so I call reception and a new room was assigned, I was late for my appointment.
I work extensive in my computer and for me internet is a must, internet was not functional in the room in the 2 days I stayed, I needed to go to lobby and work from there, it was not a comfortable experience.
30. Oktober 2013