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Rated 4,3 out of 5 by 258 reviewers.
Rated 5,0 out of 5,0 by Excellent value The location is brilliant, close to the zoo and easy access from the airport. The hotel is clean and modern and for a short stay it would be hard to beat. The breakfast was extensive and plentiful. There is a bar, but we didn't spend much time in the hotel as there is so much to do. Would definitely recommend. 9. Dezember 2013
Rated 5,0 out of 5,0 by nice stay We enjoy our stay.Thanks for all. Nice hotel Roberto 7. Dezember 2013
Rated 4,0 out of 5,0 by Fine hotel, great staff, internet access to be improved Fine hotel with great staff. Certainly providing value for money.. Wifi-network leaves room for improvement. Ease of access, connectity and transfer rates all below usual standard for business purposes. Might have been caused by remote location of room (quit room for IHG-members at 7th floor). 24. November 2013
Rated 5,0 out of 5,0 by Very comfortable budget stay in Berlin! It was my first trip to Berlin and my stay in Holiday Inn here did help me a lot on this trip! Everyone at the hotel was very helpful and the room was clean and adequately (or I should say, very) comfortable. It is located some 20 minutes' bus ride from Potsdamer Platz and within an easy walking distance from Europa Center, which I find very convenient when visiting various places in central Berlin. Breakfast was decent too, which I believe is important especially when you are travelling. 20. November 2013
Rated 3,0 out of 5,0 by so/so I have stayed in many IHG properties and found this one near the bottom of my list. On the plus side the hotel is very clean and the breakfast selection is above average. Location is excellent. The 100 bus is a 2 minute walk to the left of the exit. Bus passes are available across the road. A 10 minute walk to the Underground. A 5 minute ride on bus 100 to Zoo Gardens where you can get any form of transportation that you require. Also a taxi stand on the corner just past the hotel. On the downside the rooms are all the same size so there is no chance for upgrade for a Platinum member (which was not recognized). The beds were too firm for me and over 10 nights I never got a good night of sleep. No place to put your clothes except 4-5 hangers and a couple of small shelves which is hardly sufficient for 2 people. Limited TV reception and they may as well get rid of the WiFi since it was slower than frozen molasses....when it worked. The staff are hard to describe. Most were great....Nasr, Clara, Roland, Stephanie and the new trainee (sorry....can't remember your name# were all exceptional.As was the man who I saw in the lobby early every morning cleaning floors. But a couple of them had an attitude straight out of high school. I judge properties by the way they treat ALL guests. By that I mean....I always bring my worn out and comfortable clothes from home. I'm on vacation and comfort is what I want. Most of the reception staff treated everyone equally but it was very clear to me that I was considered to be less because of my appearance by a couple of them. I even said to one as I left that I didn't know what I had done to deserve his attitude but I was sorry. All I got was a shrug and a glare down his nose. Clearly Tom, reception is not where you belong. You should only be allowed to serve well dressed customers. Overall I would not recommend this property for a long stay. A couple of nights maybe for a traveller alone but we were two friends and after a couple of days we felt like we were sharing a closet. I would also suggest perhaps some printed recommendations with directions for meals. Everything was 5 minutes away when we asked but by the third day that became a joke. Everything is NOT 5 minutes away and especially not if you are older and have a disability. #I know you couldn't see it but that shouldn't matter) I wish the best to the hotel but for me it needs to improve quite a lot before I will come back or recommend it. 15. November 2013
Rated 4,0 out of 5,0 by My hotel in Berlin As usual I've choosen an Holiday Inn hotel to sleep in Berlin and I didn't fail: good rooms, friendly staff and an incredible variety of food for breakfast. The position is just around the corner of Kadewe, Europa Center and Kudam. 12. November 2013
Rated 5,0 out of 5,0 by Great location and Fantastic Service Great hotel with friendly knowledgeable staff & fantastic customer service. Location excellent for visiting sites of Berlin. Station just a few minutes walk away. Would definitely stay here again 11. November 2013
Rated 4,0 out of 5,0 by Well located with access to u and s trains Service ok As a platinum member expected a little more such as warmer welcom but the person in the resption was probebly tired or troubled from something else.. 7. November 2013
Rated 4,0 out of 5,0 by Overall a great base for visiting Berlin We stayed for three nights at the HIE Berlin West which was ideally located for visitng Berlin. The rooms are compact but have everything you need to use as a base for sightseeing. The breakfast is good and is available until 10:30 weekdays and 11:30 Saturday although on the Saturday morning we did feel a bit rushed as most of the breakfast was put away by 11:10. The room itself was very clean and had everything we needed however it was very warm and as the window only opened a little way it could get a little uncomfortable during the night. There was an air-conditioning unit in the room however it did not work. There is a bar on the ground floor and this had a good selection of beer and spirits. Most of the time it was great however there was one of the staff members who took his job a bit too seriously and wouldn't serve us right at the end of the bar and instead made me come over and get the beer from near to the till, this was despite the fact that we had sat further up because the bar was full when we arrived (ie before he started his shift). There is wi-fi at the hotel however it is €5 per day and you can only connect one device at a time which is poor. Also the reception is not great and our daughter spent several hours sitting on the WC as this is the only place in our room that you could get a good wi-fi signal. Overall a great hotel, if you come in by air/rail then get the train to the Zooalogical Gardens and it is only €6 in a taxi. When you get your bearings there is an underground station just 5 mins walk away. Tip.... If you want to see many of the sights the 100 bus goes straight past the hotel and you pas many of the famous sights on that route. 3. November 2013
Rated 1,0 out of 5,0 by Berlin After a long hours of travel I arrived to hotel by 2PM, I had an important meeting at 4 PM and needed to clean and dress, room was not available and it was until 2.45 PM that a room was assigned, I went to room and room was not made up, so I call reception and a new room was assigned, I was late for my appointment. I work extensive in my computer and for me internet is a must, internet was not functional in the room in the 2 days I stayed, I needed to go to lobby and work from there, it was not a comfortable experience. 30. Oktober 2013
Rated 5,0 out of 5,0 by Fantastic service and great value I travelled over Europe for three weeks and this was my favourite accommodation by far. I stayed here for 6 nights for the Berlin marathon. Staff were friendly and very accommodating. The rooms were comfortable, very well presented, and a decent size. Breakfast, although not a huge variety, was tasty and sufficient for a day of site-seeing. I would not hesitate to recommend this hotel! 23. Oktober 2013
Rated 1,0 out of 5,0 by Mismatching room type. Awkward Internet According to my booking: Room Type: 1 DOUBLE BED WITH SOFA BED NONSMOKING Rate Type: IHG FREE INTERNET Number of Guests: 2 adult(s) Hotel didn't provide me room with Sofa. Terrible attitude towards the IHG member... Wi-Fi Internet only works for one device and must be able to log out before you can connect another. I'm with my wife can't surf Internet together. Ask Receptionist second login/password for my wife, but my requrest was rejected. Receptionist said that I need pay for it. Unbelievable... Hotel didn't have basic accessories. Asked for Comb. There was no any comb at Hotel :) 13. Oktober 2013
Rated 4,0 out of 5,0 by Friendly staff and hotel close to everything We enjoyed our stay and were very happy with the service provided by the reception staff. They were always happy to help and always smiling. The rooms are simple but very clean and with most things we needed. Internet is great and very fast. The hotel is very close to the shopping street and with easy access to bus and metro. Would definitely recommend. 10. Oktober 2013
Rated 3,0 out of 5,0 by Standard HI Express, but messed up the points credit I have stayed in this property fairly frequently. This time I had two (2) separate bookings, for consecutive nights, the rate was the same for each night. However, in the customer program the hotel listed the first as "non-qualifying" and only the second as "qualifying". This sort of experience leaves a bad taste as it takes time to start claiming the points and filling the forms. - Holiday Inn Express hotels in Germany offer a buffet breakfast - but with much less variety than hotels of the same subbrand (say) in Canada or Hongkong. At the checkout time, the front desk was understaffed - while a duty manager or supervisor seemed to sit in the back office browsing her computer. It took something like 20 minutes in line to reach the agent. Customers remained calm though - I heard some sighs and grunts - but no major complaints. 7. Oktober 2013
Rated 5,0 out of 5,0 by A welcoming and well situated hotel The rooms are fresh and comfortable in this well-run hotel. It is in a brilliant location on the 100 bus route to Berlin city centre. It has plenty of restaurants close-by and Kurfuerstendamm is just five minutes walk away. This was our second visit to Berlin and this hotel. We would definitely choose it for our next visit. 7. Oktober 2013
Rated 5,0 out of 5,0 by First Rate Excellent accommodation all round; comfortable bed; very good shower; friendly welcome; helpful and knowledgeable staff; useful ice machine; nice to have somewhere to sit outside for breakfast; plenty of food choices at breakfast. Hotel very well placed as the zoo is a 10 minute walk and Ka De We a few minutes more. A real bonus having the 100 bus stop outside and some extremely good restaurants virtually on the doorstep. Can't wait to go back. 1. Oktober 2013
Rated 5,0 out of 5,0 by Ideal location and great service 10 points for the friendly staff at reception!!! The room-service could be spring-clean, no toilett tissue and enough towels - Good morning or hello would be great The staff from breakfast-service could be friendlier. Good morning is must-see 9. September 2013
Rated 4,0 out of 5,0 by Good basic room All that you would expect from a HIExpress. Small but well designed room. Basic furnishings but comfortable enough for two nights. Breakfast was excellent especially compared to US properties. Only problem...Wifi. 5 Euros per day. Only works for one device and must be able to log out before you can connect another (not possible with some devices, we found out). This was very inconvenient. Who has only one device that needs wifi anymore? Stayed in 6 hotels on this trip and this was the only one with insufficient and outdated wifi. This hotel needs a wifi update! Note to HIExpress...Wifi is a necessity especially for international travelers. 9. September 2013
Rated 4,0 out of 5,0 by Overall nice hotel This were our third visit to Berlin and also the third time we stayed at this hotel. We like this hotel because it meet over requirements and the location is excellent. 8. September 2013
Rated 5,0 out of 5,0 by Freundlichkeit und Service vom "andern Stern" Ich dürfte jetzt mehrere Male hier übernachten. Herausragend sind das Personal (insbesondere. Rezeption und Zimmerpersonal) und die Sauberkeit. Habe mich hier immer sehr wohl gefühlt. Der einzige kleine Wermutstropfen ist für mich das Frühstück. Aber man soll Bedenken, dass es sich hier um ein Express-Hotel handelt. Dieses Gefühl verliert man hier sehr schnell. Danke für erholsame Momente und Danke an alle Mitarbeiter, die immer sehr hilfreich waren. Ich kann dieses Hotel nur jedem empfehlen! 8. September 2013
Rated 5,0 out of 5,0 by Good location My wife and I stayed for 4 nights. Good and comfortable stay in Express group of hotels. Good location, 5 mins walk for Hop on bus station. Breakfast could be improved, nothing piping hot except tea. Oh yes make sure you bring some tea bags from home for your room. They only give you 2. Excellent service from the Reception staff. They spent all the time in the world to keep us happy to print our Boarding Passes....Noore 7. September 2013
Rated 5,0 out of 5,0 by Location and Price - great location - great package of room, breakfast, and tourist bus - breakfast was good enough for the whole family - plenty of restaurants around the area for dinner - rooms are small but adequate - bar had good beer - parking and Internet service were available 5. September 2013
Rated 5,0 out of 5,0 by Feeling home Trank you very much for a wonderful stayfriends in your Hotel. The staff is fantastic you can relax very Good. The bed is super and the rooms very clean. Thanks a lot 2. September 2013
Rated 5,0 out of 5,0 by Clean Facilities and Friendly Staff Hotel dispelled all my perceptions and expectations about the city. Efficient friendly staff, clean, well plenished breakfast and eating facilities and functional comfortable guest rooms. Would definately stay there again. For those unaware: Watch out for the cycle lanes outside! 2. September 2013
Rated 4,0 out of 5,0 by good service,good breakfast,near to centre, every thing is allright,but only minus thing is there must a b fridge in the room,otherwise very nice to stay in this hotel. 28. August 2013
Rated 4,0 out of 5,0 by Good hotel for a short stay. We stayed there for two nights only and had a good stay there. The hotel is not a place for a long stay as the rooms are small and some of them located on the main street side, very busy with traffic. The breakfasts are complimentary and the quality is good for the price they offer, the served food is fresh and what exactly needed in the morning. This hotel can be a perfect place for a short stay in a very good location, the centre of Berlin, with a professional staff and a good service overall, for a reasonable price. 23. August 2013
Rated 5,0 out of 5,0 by Great location We chose to stay at this hotel again for our trip to Berlin as we had a good experience last time, & this time was no different. Its handy for the centre & also for visiting sites on the West side such as the Olympic Park & Charlottenburg Palace. The staff are friendly, and helpful. I had a problem with internet, which was sorted as soon as I realised it hadn't been enabled. The fact we chose this hotel again says that we were happy, its in a quite location, we slept at the back, there was little noise, apart from a cart being hauled at around 5:00am. I'd recommend this hotel, and we will use it again when we visit Berlin. 16. August 2013
Rated 3,0 out of 5,0 by Not what you expect from HolidayInn! - Rooms are not made properly clean several days. Examples: 2 beds will be made only one, trash are not taught, Towels are taken but brought no new, Coffee cups are not washed, ..... - The breakfast is very spartan, intercontinental in no case. - Sorry, but a mini TV in the room are absolutely no longer timely. The only good thing is the central location on Kuhdamm. 14. August 2013
Rated 5,0 out of 5,0 by Nice room and great breakfast I don't like that internet is not free. The location is perfect in quiet neighborhood. 14. August 2013
Rated 5,0 out of 5,0 by Good location and price. Cleanliness. Value for money. Good location and price. Cleanliness. Value for money 14. August 2013
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