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Rated 4.1 out of 5 by 585 reviewers.
Rated 5.0 out of 5.0 by Great stay Nice rooms, beds were really comfy. Lovely staff, very helpful and pleasant. Food was really tasty especially the 24hr pizza service. Would suggest maybe a couple more hot options on the breakfast but plenty of cold options which were really nice. Overall, a great hotel and would deffo go back if visiting the nec again. February 4, 2016
Rated 3.0 out of 5.0 by Budget hotel near NEC I was on a limited budget for this business stay and would normally opt for a popular competitor chain however, they were more expensive so I chose the Holiday Inn. Room was very very gloomy; dark decor and poor lighting. Bathroom fan was light activated but remained on for 15-20 minutes after light was switched off so was kept awake by fan noise after visiting the loo in the night. Was told this is to ensure steam doesn't set alarms off, however, I don't have the same issue at my usual hotel chain, where it goes off when the light is switched off The restaurant lacked ambience and character; felt a bit like a refectory. Not great choice on the menu but ok if only staying 1 night. Breakfast wasn't a patch on well known competitor's breakfast. The staff were lovely. Thank you to the maintenance man who changed a blown bulb within an hour of my reporting it. The reception and bar staff very attentive. My feedback at reception was well received and they gave me some loyalty points as a gesture of good will which was unexpected. Taxi fare to NEC was £5 February 1, 2016
Rated 5.0 out of 5.0 by Pleasant stay Very pleasant staff who had a smile and were also Very helpful with any request I had January 31, 2016
Rated 5.0 out of 5.0 by Comfort, courtesy, Cleanliness and good Breakfast Great Staff Excellent services. Comfort provided with courtesies Great Breakfast in clean environment January 28, 2016
Rated 4.0 out of 5.0 by Functional This hotel does what it says on the label and there were no surprises which is what one can expect of such a brand. The bar menu for the evening meal was sadly uninspiring and one gets a sense that nobody cares about healthy food for a weary business person staying on a business park. January 24, 2016
Rated 5.0 out of 5.0 by great relaxing break Booked this hotel for 2 nights for me and my partner as we had not tried this HIE hotel before and we were visiting family in area so this hotel was the best choice .We had travelled nearly 3 hours from Tywyn wales to birmingham the hotel was easy to find and checking in was quick and easy the lady on reception was very friendly ,our room was lovely very spacious and clean as was the bathroom and our room had a heater on the wall which we could control ourselves so we were able to make the room temp to our comfort previous HEI Hotels we have stayed in have had the heater on the ceiling with a digital control box on wall which was not easy to use . Our bed was very comfortable and the price of our stay included a buffet breakfast which was wonderful the sausages were delicious . we ate out for our lunch and then had sandwiches from the fridge by reception in the evening and enjoyed a nice lager in the lounge it was all very relaxing .i must admit that the staff at this HIE at breakfast were very friendly and even went round talking to customers at the tables including us it was really nice .Both of our 2 day stays were really nice we will definitely stay here again and would recommend the hotel to anyone it is also very close to Airport too . January 23, 2016
Rated 5.0 out of 5.0 by Value and Comfort Hotel comfortable, grab and go breakfast adequate. All area's clean and tidy but the hotel is starting to look a little tired. This did not alter the quality of staff or comfort Will stay there if I fly out of Birmingham again I have stayed 3 times in the last 6 months January 21, 2016
Rated 5.0 out of 5.0 A blissful stay I thoroughly enjoyed my stay. The hotel was spotless and the staff very welcoming, friendly and helpful. I slept extremely well - the bed was so comfy! I'm looking forward to my next stay. January 19, 2016
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