Rated 4.3 out of 5 by 602
Rated 5.0 out of 5.0 by Beech27 breakfast menu
The breakfast menu was very boring. Staff not prepared to alter menu for personal request eg. fried eggs instead of the scrambled eggs. Same sausages every day.
November 24, 2015
Rated 4.0 out of 5.0 by Danny_S Convenient Location, Great Staff
I typically stay here a couple of times a month, and the experience is really lifted by the staff who are consistently cheery, helpful and friendly.
This hotel is great for heading into the city for the evening, although for Broad Street you may have to walk a bit. Ideal if you're working in or around Colmore Square, or for travel to Snow Hill Station.
Rooms are always clean and spacious, TV channel choice good and the gym (free) is handy and sufficient for short stops.
Bar is okay with a reasonable choice of drinks, for me I'd prefer to see more choices for a cooked breakfast, but there is plenty of toast, cereal, etc for the "non-cooked" option.
Overall a good hotel that makes up for having to work away from home.
November 23, 2015
Rated 4.0 out of 5.0 by Ken&Claire Great service & great view
The check-in was fantastic. I think it was Danielle who checked us in. She was welcoming, friendly, helpful and had a lovely smile. She showed us the evening menu, then when decided we'd go out to eat as there was very little choice for gluten-free options, she gave us a map. But she drew on the map where was best to go.
Room had a view over Birmingham & we watched the fireworks - a bit surreal without the sound!
B'fast was ok & there was gluten-free bread, but found the choice of other foods a bit limited. Suggest that smaller amounts of scrambled egg are cooked & brought out more frequently or that it's cooked to order as it doesn't 'sit' well on the hot plate.
Overall, a good hotel for 1 night.
November 17, 2015