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Rated 3.9 out of 5 by 277 reviewers.
Rated 1.0 out of 5.0 by Awful This was by far the worst Holiday Inn that I ever stayed at. Requested an early check in, when we arrived the front desk person told me that the room was not ready and won't be for an hour. My family and I went out to lunch and came back 3 hours later. When we arrived back to the hotel there was no one at the front desk. Waited for 10min before someone waited on me. Then when I wanted to check in they said my room is still not ready. The next morning I took my daughter down for breakfast at 9am. The had very little food left and they were not making or putting anymore food out. Than later that evening the elevator stopped working. The room had markings on the wall and the iron did not work properly. June 24, 2016
Rated 1.0 out of 5.0 by Terrible!!!! This one is a waste of time and money. They shouldn't be allowed to use the brand name. I wasn't greeted as a rewards member or offered any of the usual check in rewards. The breakfast bar is not kept up or stocked well. Long waits for them to stock it with foods, and then all of the foods were not cooked properly. Cold rolls, soggy bacon, etc. I called the front desk to complain about housekeeping turning the air completely off in my room. After a long hot day, returning to a stuffy hot room was not my idea of a comfortable stay. They desk clerk sounded like I was disturbing him. Wasted points and money on this stay. At checkout I asked for my receipt and the clerk said I didn't have one, yet I just checked my credit card bill and not only was the room charge there, an additional $10 charge was noted. I have no idea what for. June 22, 2016
Rated 5.0 out of 5.0 by Great Staff They Greeted us warmly at check in and made me feel good after a long drive to Boston. They provided us restaurant recommendations that was a home run and were able to answer any request we asked of them. thumbs up. June 22, 2016
Rated 3.0 out of 5.0 by average accommodations generally average accommodations. locati0on was off the beaten path but adequate for access to the area. June 20, 2016
Rated 2.0 out of 5.0 by not happy The guy at the front desk had an opportunity to really help my family and didn't. When you are 2,000 miles away from home and ask for help it's unfortunate that someone won't understand why your asking for a checkout time of 12 instead of 11... June 19, 2016
Rated 2.0 out of 5.0 by Staff too busy to be bothered? I stay at a Holiday Inn Express about 20 times a year. This by far the most unlike the brand I have been to yet. The front desk clerk was sitting at the desk when we came in and we greeted her instead of her greeting us. When we asked for one of our two rooms to be a two queen beds since my adult son and daughter also had a room, she seemed irritated by this and said she could only give us two double beds (which was okay). Her irritation set the tone for the entire visit. When we returned from dinner, she was sitting in the hall on the cell phone. The hotel felt as if no one cared. The garbage outside was always over flowing, the coffee/tea area was often a mess,and they only offered one kind of tea (unlike the other HIE I have visited which offered a few kinds). During breakfast the first day, the attendant did not look up to greet or smile at us even after we greeted her. On our last day, a different attendant seemed overwhelmed and lost. She could not get the juice machine open and so there was no juice by 830 am and was out of most of the items. Tables were a mess, cereal was spilled out on the counters and it was very unorganized. There were 2 desk attendants there, but they did not offer to help her and were in the office. Overall I just feel that management just did not care. In fact, we asked about the manager twice, but was unable to meet with her. We did get her email address written on a paper for us as she did not have cards. June 13, 2016
Rated 4.0 out of 5.0 by Great service Staff was great. Very friendly and answered all our questions about hotel and area. June 7, 2016
Rated 5.0 out of 5.0 by Good rate. Great service I selected this location because the rate was great. The staff were even better. Everything was as you'd expect and better, and it was all seemingly effortless. I got an upgrade. The room was clean. The bed was amazing. I slept in like it was college again. The breakfast was busy but stocked, clean, and well attended to. It was the easiest and most pleasant stay I've had in a long time. June 2, 2016
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