Rated 4.2 out of 5 by 261
Rated 5.0 out of 5.0 Excellent hospitality
I highly recommend this particular Holiday Inn as a venue for a meeting point when going to a wedding & wedding reception. The location is ideal as near major routes as well as public transport.
Customer service & care cannot be faulted. We experienced high quality hospitality throughout. Each of our friends & family were greeted warmly by the Duty Manager & staff. Nothing was too much trouble.
Standards of hygiene & cleanliness were high. The housekeeping staff kept on top of everything & anticipated when anything needed replenishing.
July 26, 2015
Rated 4.0 out of 5.0 by Ernie65 Good Customer Care By All Staff
Helpful and caring staff, let down by odd maintenance issues which needs to be given a higher priorty as whilst greatly improved from last stay still has issues which should have been rectified before letting out rooms to paying guests.
July 23, 2015
Rated 5.0 out of 5.0 by magnificentmrspaul The consistent good quality I've come to expect
The loyalty system provided by IHG Club membership, automatically generated after staying at a hotel in the group, results in good value and competitive discount prices, thanks to the inclusion of breakfast. The bedrooms and bathrooms are always clean, spacious and relaxing, and the beds comfortable. The lack of full marks for my sleep experience is through no fault of the hotel's, but due to the insomnia that's concomitant with encroaching seniority. It's good to know that long journeys can be broken by finding a Holiday Inn Express in every city.
July 21, 2015