Rated 4.1 out of 5 by 237
Rated 3.0 out of 5.0 by chris271 Fix it.
This is the third or fourth time we have stayed at this hotel. The first time there was a problem with the room card entry system. This last time the lift was not working, but fortunately my knee surgery was successful so I could manage the stairs. The previous time there was a power cut, on a baking hot day, so there was no water to wash in and no air conditioning, and no back up generator to overcome the problems.
Does everything ever go smoothly at this hotel?
May 29, 2015
Rated 5.0 out of 5.0 by JGB117 Outstanding service
Having never written a review before I do hope that this is informative
My wife and I arrive at 10.00PM on Friday the 22nd of May for a 2 night stay, we were greeted by a very cheery and welcoming receptionist whos name unfortunately I didn't get, she swiftly checked us in and congratulated us on our anniversary which was lovely, after going to our room we came down and asked if there was a local restaurant, she recommended a local Indian and even called to see if they were still open and accepting customers, the Indian was FANTASTIC and great value for money, showing the staffs local knowledge, this was greatly appreciated.
The room itself was wonderful and very spacious, staff very friendly and rooms cleaned every day.
The only downside was that we only booked for 2 nights as we could have easily stayed a lot longer.
I can not fault anything, either in the staff or the hotel and I would love to come back and stay here again.
Fantastic doesn't even come close to the level of attention received from all the staff.
Wishing you all great success in the future
May 28, 2015
Rated 5.0 out of 5.0 by TK maximus comfortable hotel
This is a clean and efficient hotel handily positioned to get around Suffolk and Essex.If you want fuss and frills don't stay here but if you require a clean, comfortable room for the night this a fine place to stay
May 26, 2015