Rated 4.1 out of 5 by 274
Rated 5.0 out of 5.0 by JB2012 Excellent Stay
Upon check in Joanna was so helpful, she seemed to be learning but was so eager to assist us in our every need.
We were constantly greeted by the staff as we wondered through out the hotel. Breakfast was great the manager was very pro-active in meeting and greeting everyone in the dining area.
This experience was beyond our expectations.
Thank You Holiday Inn Express
May 23, 2015
Rated 4.0 out of 5.0 by jsbm Problem with after service
This hotel is generally good. The pillows were a problem. Our problem occured when we arrived home and realized that we had left some clothing hanging in the closet. The front desk told us to call housekeeping, where we could only leave a message and they did not return the call. We called again and were told that the room would be looked at. No one got back to us. This must happen frequently in hotels, yet no one was willing to take responsibility for the problem and inform us. Other hotels have found things left in the room and just mailed them to the home address without a phone call having been made. I think this is sloppy on the part of a hotel chain that includes some pretty upper end hotels. It left us feeling sour about the experience.
May 21, 2015
Rated 3.0 out of 5.0 by Bill0851 Never accept a room near the elevator
We did. Not too smart. Nice place to visit, but needs some help..
May 20, 2015
Rated 5.0 out of 5.0 by ronelay Clean hotel, friendly staff
My wife and I visit New York about once a year and decided to stay in Brooklyn. I had read some old reviews of the Holiday Inn Express that were negative so I was a little skeptical. I am not sure where these came from. I found the hotel to be very clean and modern. Rooms in New York are typically small, yet ours contained a refrigerator, microwave, arm chair, desk and king sized bed. The bed and pillows were very comfortable and I slept soundly. The bathroom was clean with a variety of extras including hair dryer, shampoo, conditioner, etc. The hotel is conveniently located 1/2 block from the Union Street R-line metro station. The hotel is about a 10-15 min walk to the Barclays Center and the Brooklyn Museum. The staff was very friendly and helpful. They helped us learn to navigate the subway system. The staff at breakfast were very attentive and provided us with bottled water. Overall we had an excellent experience. I couldn't ask for more.
May 19, 2015
Rated 5.0 out of 5.0 by melaz Wish we had found this years ago!
We travel to NYC area every year to visit family. I've looked for HIEs but only found the ones in Manhattan, which are more expensive. This location was perfect for us to see the family and Manhattan. All of the staff were extremely helpful and friendly. The room was the largest hotel room we've ever had in the NYC area. We'll be back next year.
May 19, 2015
Rated 4.0 out of 5.0 by Karin7251 Comfortable beds and good location to Subway
Overall experience in this hotel was satisfactory. Location is excellent and only a few minutes away from the subway, which allows easy access to downtown Manhattan.
May 19, 2015
Rated 5.0 out of 5.0 by Kirk3 Great Services
The staff very friendly, helpful. The Manager Naommi very friendly. The lady in the breakfast area very helpful, nice. All the Staff was great. I recommend this hotel,clean,comfortable beds etc. The location great, train subway very close. The only is the parking price I think is to high... Great!!!!
May 13, 2015
Rated 3.0 out of 5.0 by Dutch family4 Little bit high priced for overall room and services
Fair value for money for New York location
Close to subway station easy connection to Manhattan.
Small room, fair cleanliness of the room. Dust behind and under the beds and in the corners of the room.
Standard breakfast buffet, with not to many healthy alternatives as plane yogurt. But likes the pancake machine.
Were with 4 persons but only received two towels.
May 12, 2015