Rated 4,4 out of 5 by 86
Rated 5,0 out of 5,0 by Eagle14 Exceptional Staff and great location
The staff at this Holiday Inn were among the nicest and most accommodating that I have ever experienced at any hotel! They were constantly asking if there was anything they could do for us and if we had everything we needed. They arranged taxis, recommended the best way to get from place to place and went out of their way to make sure our stay was enjoyable. I would highly recommend this Holiday Inn, not only for the convenience to the transit system but mostly for the excellent staff who seem to take an interest in all of their guests and their experience while in Boston. I will definitely stay at this Holiday Inn the next time I come to Boston!
20. November 2013
Rated 4,0 out of 5,0 by MissHer good service; friendly, helpful staff
Stayed here when our daughter got married in Somerville. Location great. Easy walk to T and bus, Kendall and Central Square. Staff delightful. Good breakfast. There was a problem with one elevator and for a day and a half it was difficult to know when the elevator was working (this applied to one of two elevators). When using the stairs (we were on the sixth floor and didn't mind the exercise) the exit was to the outside and not real convenient. would have liked a fitness room.We would stay here again.
20. November 2013
Rated 4,0 out of 5,0 by ChrisUR Nice Room
This is a good location with access to Boston only a couple of blocks from the T. The staff is very friendly.
18. November 2013
Rated 5,0 out of 5,0 by cambridgefamily good value, pleasant and friendly
We enjoyed our stay very much, the walk to the Lechmere T is not the most pleasant, but it is convenient. The only issue we had was arriving in the dark, after travelling 10 hours, the entrance is very poorly lit and signage non-existent.. If you miss the driveway, the next couple of streets are oneway, and good luck finding your way back to the hotel - so close but yet so far. The front desk staff very pleasant, the availability of coffee/tea and fruit was much appreciated. We will be back, the next time we visit our son.
13. November 2013
Rated 5,0 out of 5,0 by RHPete Excellent Customer Service
Front desk staff was very helpful and accomodating, when I had came into the wrong location, they went above and beyond to get me settled in quickly late at night.
7. November 2013
Rated 5,0 out of 5,0 by JJJaaasssooon Great room and great service
I stayed here for three nights and my stay was very comfortable. The room as well as other areas in the hotel were very clean. Greeting staff is excellent. I arrived late night and Janelle in the front desk was very friendly. Breakfast was good. Overall, the hotel provided everything I was looking for.
6. November 2013
Rated 5,0 out of 5,0 by jumpinjo Attentive service and clean comfortable room...
My mother and I stayed for a weekend. The people at the desk were so accommodating, calling us cabs, even holding our coats while we dashed back to the room for something. Always cheerful and asking what they could do for us. Recommended good places to eat. Our room was very comfortable. We would stay there again.
6. November 2013
Rated 3,0 out of 5,0 by west4087 No washer and dryer...limited parking
No washer and dryer and i was told by staff that it was because they were a Holiday Express. I stayed in Holiday Express for 12 days and this was the only one with no washer and dryer. Fast food restaurants have the only parking. Other restaurants in area have limited parking. Only parking is at meters for restaurants. Parking is very scarce all over downtown Boston.
4. November 2013