Rated 4.7 out of 5 by 224
Rated 5.0 out of 5.0 by 14086 Enjoyable
As found at all the Holiday Inn Express locations we've stayed, we were already accustomed to expect QUALITY. The entire staff was superb!
We'll continue to loyal customers every opportunity.
July 2, 2015
Rated 1.0 out of 5.0 by Johnandbel Forget about houskeeping
We stayed at the Canandaigua location for a weekend in June 2015 to attend a local wedding. We left the room about 11:00 AM on Saturday and returned at 11:00 PM to find the room had not been cleaned. A complaint at the front desk was answered with an excuse from housekeeping that our room door had been locked (true) and the 'do not disturb' sign had been posted (not true). We were given a $20.00 credit per night because no manager was on duty and promised that a manager would contact us after his arrival at 8 AM for a more significant credit. Still awaiting a contact or further credit. We have never stayed at any hotel and not had the room cleaned. Unacceptable. No clean towels, unmade beds, unclean bathroom. Garbage not emptied. Thanks Holiday Inn for shoddy service and inattention to your guests. Forget about housekeeping at this location.
July 1, 2015
Rated 5.0 out of 5.0 by MikeToledo looked brand new
The facility looked to be brand new but was a few years old. Room was comfortable; exercise area was very good, and breakfast was very good.
June 29, 2015