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Rated 4.2 out of 5 by 518 reviewers.
Rated 4.0 out of 5.0 by good location stayed here several times ,handy for motor way and quieter than other Holiday express May 2, 2016
Rated 5.0 out of 5.0 by Good rooms attentive staff In general met expected standards of a Holiday Inn. Good location for airport or touring South Wales. May 2, 2016
Rated 1.0 out of 5.0 by nothing changes Having a hotel close to the airport especially useful for an early flight is a advantage, however if you ask for a early morning call ,and it doesn’t come ,then you may miss your flight. This has happened previously and on my recent stay the time was entered in the book but I a spent a restless night knowing that there was a possibility that the call would not come through. I was correct and next morning there was an apology and a lame excuse that a mechanical failure had occurred. Human error is more likely. Even though the time was entered in a book , another employee is responsible for programming. If the receptionist had done this herself I was more likely to receive the call. At one time guests were able to set the TV for an alarm call. This facility is regrettably not available. I also asked for a transfer to the airport, although I sometimes walk. I wish I had. The departure time was again entered. Next morning I was about to put my bag in the back of the shuttle when a gruff aggressive voice shouted ,'where do you think you are going?' I answered to the airport. At first I thought this was a joke, Then he added ''your not on my list ' and he stormed back into the hotel to check the numbers. There were only two other passengers on the bus. On the short journey he mentioned that he had cooked the sausages that morning. He would do the hotel a favour if his work was confined to that area. Wherever I travel I take running shoes with me. I tried to locate the small gym that was on the ground floor. However I was informed that it had been converted back into a bedroom. because it was little used. Most Holiday Inns have a gym facility or access to one nearby. I think this is a retrograde step when fitness is big issue. What could be a better place to exercise before going on a holiday. Maybe if the facility had been advertised more guests would have used it. I have used this hotel from the first week it opened . The local bus serviced to the airport has improved with a frequent service, with a bus shelter a few feet from the hotel building,but there is no direct access to the hotel. (wire fence) It is necessary to double back to a roundabout, travel along another short road into the car park before reaching the hotel at the far end . Not a pleasant walk in wet and windy weather. Clearly the hotel is in a rut . Has nobody realised that Christmas and Easter have long gone and yet on every table in the eating area there are vases glittery Christmas poinsettias and bunches of red berry holly. There were once stylish vases with a single flower. At this time of year surely a daffodil would be more appropriate. The reception is always fast and efficient. but at the same time there is a feeling that the person on the desk needs to be somewhere else. There is never time for personal greeting or conservation. Company rules no doubt. May 2, 2016
Rated 1.0 out of 5.0 by In a rut It is good to have a hotel near to the Airport at Cardiff but more recently I have found if less stressful to choose a Holiday Inn in Amsterdam or Paris , the night before ,if you are on a connecting flight from those two airports. There have been a number of times that I have not got an early morning call. The time is noted in a book but on my last stay once again I got no call. The apology that I mechanical fault has occurred is nonsense. It is clearly a human error,since somebody is responsible for entering the system. The same thing occurred next morning I asked for a transfer to the airport and the time was entered in a book. When I tried to put my bags in the rear of the van a gruff voice shouted 'Where do you think you are going ',I said to the Airport , thinking he was joking. He replied ' , nobody told me, your not on my list' and he stormed back into the hotel to check the list. There were only two other passengers. On the journey he related how he had cooked the sausages that morning, It would seem better that he stayed in the kitchen than deal with guests. Wherever I travel I take running shoes with me. I tried to find the small gym that was on the ground floor. However I was told that it has been converted back to a bedroom. I think that this is a retrograde step when fitness is a issue and people exercise less. What a better time to feel fit before a holiday. If the facility had been advertise more would know about. it On my last travels I used a hotel gym in London and holiday Inn Los Angeles. It was especially busy before the London Marathon. My thanks to the Airport express bus that runs frequently from Cardiff city centre. The driver makes a stop immediately outside the hotel but ever since the hotel was built there is no direct access from the shelter , feet away and a long haul is necessary back to the roundabout and through the car park.that could be avoided.,especially in the rain. Holiday Inn Express , Cardiff is clearly in a rut and going downhill in the brand image . Has nobody noticed that Christmas and Easter have long gone yet the table decorations in the breakfast room consist of vases of glittery poinsettias and holly full of red berries. I have previously written about reception that is fast and efficient at the same time giving the impression that the employee needs to be elsewhere. Some welsh charm would go a long way. Will things be different on my next visit I think not. May 1, 2016
Rated 5.0 out of 5.0 by Good value for money Overall very happy with stay but annoyed by cars parked in disabled parking bays not displaying blue badge. April 21, 2016
Rated 5.0 out of 5.0 by Convenient for early morning flights Excellent Budget hotel, convenient for airport, shuttle service a great benefit. April 21, 2016
Rated 4.0 out of 5.0 by Only one problem Like many hotels there is no electrical plug next to a mirror for females to use when doing their hair April 20, 2016
Rated 4.0 out of 5.0 by Views Lovely position, overlooking bay - otherwise an efficient and perfectly acceptable example of an HIE. Good value. April 20, 2016
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