Rated 4.2 out of 5 by 316
Rated 4.0 out of 5.0 by norman111 quiet airport hotel
great level of service from front desk.
lounge chair provided in room promptly
refund on booked night as we had to leave early due to illness of my travelling companion- that's what I call customer satisfaction !
May 21, 2015
Rated 5.0 out of 5.0 by anthonio great stay very conveniant for airport
hotel and staff very good cant fault it nothing was to much trouble
May 18, 2015
Rated 4.0 out of 5.0 by Penrhys another good stay
Stayed for one night again before flying from the airport, excellent check in, staff efficient and friendly, would have used the restaurant but unfortunately it was closed, we were offered the chance to order a take away and have it delivered but chose not to but it was nice to have the opportunity. Will stay here again next time we travel and have no hesitation in recommending
May 13, 2015
Rated 5.0 out of 5.0 by GowerJack Great Staff
We have stayed at this hotel on a number of occasions and it is an excellent budget hotel.
Unfortunately this stay was marred by the early morning cancellation of our flight and where the hotel staff went from being very good to superb. Not only were they kind and considerate but went out of their way to help with rebooking flight etc. At a time of great stress they definitely helped to calm us down.
May 11, 2015
Rated 4.0 out of 5.0 by crowtha everything you need
very good. everthing i needed for my stay, ran by local people.
May 10, 2015
Rated 5.0 out of 5.0 by Jockey Jim Value for money and quality hotel
For the money paid this is an excellent hotel, convenient to Cardiff airport. I would recommend booking in advance to get the best deal but either way this a great value choice for anyone travelling via the airport.
May 9, 2015
Rated 5.0 out of 5.0 by Cathyj100 Highly reccommend, everything very good.
From check in to check out everything about this Hotel is good
May 5, 2015
Rated 3.0 out of 5.0 by usually-content Mixed feelings
Have stayed here before as it's handy for the airport. I have always walked as its previously been dry, but as there was heavy rain I used the courtesy phone to request a lift. Was told no drivers available but the'y send a taxi in 10 - 15 minutes, but with no information on
where to wait etc. As I was already cold and wet I decided to walk anyway, only to arrive just as the shuttle bus from the airport also arrived. It would have been useful if the hotel staff had mentioned it's existence!
Also would be good if there was a proper path from the road to the door (used by smokers to access the smoking area), as it's an extra 400m walk (from near the smoker's door) around the hotel grounds and back through the car park.
Heating / air conditioning did not work at all in my room, and the bed was very soft and a bit wobbly (not a patch on other hotel chains in a similar price bracket.
Breakfast was of the usual standard - passable but nothing special - to be fair it's the same in all HIEX's.
Standard internet isn't worth having - a 3G connection is faster. There's no excuse for charging for faster WiFi (2Mbps is the next speed, and which is chargeable!), when you can get better in most fast food outlets!
Positive points - rooms and bathrooms are spotlessly clean and generally well maintained.
May 1, 2015