Rated 4,2 out of 5 by 256
Rated 4,0 out of 5,0 by nain space
room a little small when the sofa bed made up, especially with small children trying to run around
9. September 2014
Rated 5,0 out of 5,0 by Exetervisitor very friendly service
The Manager and team on the reception where excellent with maps and advice about the area. Very friendly and willing to make my stay an enjoyable one.
6. September 2014
Rated 5,0 out of 5,0 by Bear74 If only there was Bacon
The staff are spot on , helpful, friendly , The cleaning staff are excellent. The breakfast is good BUT WERE IS THE BACON ???
4. September 2014
Rated 5,0 out of 5,0 by travelbusy HI Express Cardiff
Great staff & hotel - one year on from my last visit Barry remembered me. This was a super start to our stay.
We were there well before check-in time however we got a very warm welcome and we were offered the facilities after a 4 hour drive to Cardiff.
Later on in the day when we checked in, Helen was again very professional. chirpy and friendly. Check-in was a breeze as 4 rooms were required and once in the room everything had been set-up as requested.
After ordering take-a-ways the staff helped us with the cleaning up.
Breakfast was again quality with super assistance from the morning staff. Great choice of breakfast with little fuss.
Check-out - no issues!
Recommend this house 100%.
Thank you HI Express Cardiff and a special thanks to Barry & Helen - a huge credit to IHG.
Will be back... very soon.
3. September 2014
Rated 5,0 out of 5,0 by TinDog32 Great choice for comfort
I picked this hotel because of the situation between downtown and bay.
Nice place to stay, room clean and comfortable. Great view on water, perfect place to relax and take breakfast.
I'll come back to Cardiff (soon I hope), but for sure, I'll stay in this hotel again!
2. September 2014
Rated 4,0 out of 5,0 by Reviewer101 Great location with wonderful staff
Staff were absolutely fantastic - friendly, helpful and approachable. The room was adequate for our short visit but somewhat over priced for a basic stay. Breakfast didn't have any bacon which was our main disappointment, but the rest of the food was good. Just make sure you find out the way to get from the hotel to Cardiff Bay rather than wandering around aimlessly like we did!
27. August 2014
Rated 5,0 out of 5,0 by Gracie04 Amazing customer service!!!!!!!!!!!!!!!!!!!!!
Had a great stay, 1st time with HI would use again.
The customer service was amazing, 10 out of 10.
It felt as if we where being welcomed into the family.
What I liked was the way they made my daughter feel so comfortable.
26. August 2014
Rated 3,0 out of 5,0 by Don 57 strange Noise
Generally the stay was fine, but there was a strange buzzing noise, which probably came from the Air Con Unit.
26. August 2014