Rated 4.7 out of 5 by 90
Rated 5.0 out of 5.0 by JSCD Loved the pillows
Loved the pillows so much I purchased some for home. The room was spotless....which is something that I really appreciate at a hotel. The attendants were very helpful and friendly.
July 31, 2015
Rated 5.0 out of 5.0 by MayorDiana Queen for a Day at the Holiday Inn Express Castro Valley
"Omar" went out of his way to explain the geography and venues around the area since I am from New York. He made it comprehensible when no one -- NO ONE -- else at other hotels could explain the area to me.
Secondly, the lady managing the breakfast actually addressed me by name. No one -- not even in other Holiday Inns where I've stayed -- has EVER done that.
The overall experience I enjoyed during my stay at the Holiday Inn Express - Castro Valley made me feel so special that I honestly felt like "ROYALTY". And the amazing thing about it is that neither of these dedicated staff professionals knew that I was a mayor of my village back in the day. How ironic!
It is my pleasure to complete this survey so that I can give praise where it is due.
Thank you Holiday Inn Express Castro Valley!
July 28, 2015
Rated 4.0 out of 5.0 by tatajoe Clean room and friendly service staff
The hotel was above average in condition and service but the rate too high for what it offered.
July 24, 2015
Rated 4.0 out of 5.0 by GoSlow2GoFast Clean but overpriced
Have stayed at this property several times over the past few years. Each year the price has gotten significantly higher. This year is has gotten to being over priced for what it is, a Holiday Inn Express, but they get away with it due to limited options in the area.
The hotel is exceptionally clean, and the staff are service oriented and pleasant. Room was comfortable and no major issues, although the room A/C didn't work properly occasionally, and the room safe was locked and could not be opened.
In addition this was the first year where a 3rd person in a 2 queen bed room caused a price increase in the room. That may be getting more common in hotels, but it was the first time we had seen it make a difference whether there were 2 or 3 people in the room.
Breakfast area was clean and got the job done, with slight variety day to day of a couple of the items.
July 17, 2015
Rated 5.0 out of 5.0 by Vee144K My hotel of Choice
I loved my experience here and it will definitely be my hotel of choice whenever I am in the area!
July 16, 2015
Rated 5.0 out of 5.0 by Postpartie Will stay here every time I'm in town ..
An excellent Holiday Inn Express ... From the many parking spots to the professional and friendly staff to the extremely comfortable beds.. will stay here every time I'm in town!
July 15, 2015
Rated 5.0 out of 5.0 by Para1983 Great staff.
Staff was very courteous and helpful throughout the stay. I recommend this hotel to other visitors traveling the area.
June 29, 2015
Rated 5.0 out of 5.0 by SilentSam Enjoyable Stay
Can't ask for better accommodations, excellent service, excellent rooms.
June 29, 2015