Rated 4,1 out of 5 by 440
Rated 5,0 out of 5,0 by Kernzy Excellent stay
This is a great hotel so close to all the things Chicago has to offer. The staff are wonderful and always greet you with a smile and "hello" as you come and go. Fran at the front desk is great at helping with anything you need and booked us last minute tickets for the Wrigley Field tour.
The rooms are small, but give you everything you need. My only tiny complaint would be some type of bedside table in the room we stayed in. Other than that - its all you need and was clean and quiet (we stayed on 12th floor).
I would definitely recommend this hotel and if I ever return to Chicago, it would be my first choice! Thank you to the staff for making our stay a great one.
29. Juli 2014
Rated 5,0 out of 5,0 by Shadow38 Choose a room with 2 beds
We really enjoyed our family vacation in Chicago while staying at the Holiday Inn Express Downtown. Very convenient location for shopping and nightlife. Staff is fabulous. Each staff member we came in contact with was kind, polite, and helpful. This included Front Desk, Doorman, cleaning, and food service. Only complaint was that one of our rooms was very close quarters. I realize it is an old building that has been renovated, but when 2 people cannot hardly walk past each other without touching, that is cramped. The room with 2 double beds had ample room.
Even though our room was cramped, I would stay there again, just request a room with 2 beds.
28. Juli 2014
Rated 4,0 out of 5,0 by Lobster24 Superior Staff!!!
Let me preface my comments with the fact that we were not acquainted with this facility prior to our making our reservation. That said, we were not prepared for the small size of the rooms. All things being equal however, the size of the room was not a critical factor. What I do want this review to reflect is the superior service provided by the entire staff. That to me should speak volumes. The staff went to great lengths to ensure that all of our requests and needs were met with expedience and satisfaction. For that reason alone, this location should be considered by anyone visitng the Windy City. The location is ideal for travelers doing business in the vacinity of the Magnificaent Mile.
28. Juli 2014