Rated 4.4 out of 5 by 238
Rated 5.0 out of 5.0 by peki2015 Service with a smile
After experiencing less than satisfactory service on a recent mainstream cruise, was pleased with the friendly interactions with staff and especially housekeeping. Keep up the good customer service, Holiday Inn!
Having a breakfast option in the hotel was important, and there were quite a few options available. However, the cooked items were cold (e.g., eggs, bacon, sausage), and that was disappointing.
I loved the option of pillows on the bed which were labeled "soft," "medium," and "firm." The quality of my sleep wasn't perfect... I think the mattress was too firm for my body.
Overall, my hotel experience was almost excellent, and I would recommend this hotel to anyone who finds themselves in the area.
October 8, 2015
Rated 3.0 out of 5.0 by Lady_J Concierge we had at check in was great
the concierge we had at check-in were great. they tended to our needs quickly. The morning concierge we had was quite different. she was a little rude and when my director went down to talk to her about the late checkout the concierge called my room and said I can checkout at 1pm. No matter I made it a point to be out of there by 12pm regular chekout time because of the way she acted when I asked of the late checkout. I left the keys in the room and left like instructed on my receipt that was left under my door. As we were walking out of the building we said goodby to our friends and coworkers and the concierge asked if we were leaving. I told her yes. She said what room I replied and she said something with an attitude and I almost went back but cannot make a scene because of too many children and co workers there. I kept walking and replied to her "OK".
No I think just because of her I'll stay at another hotel when we have our function in Corona again.
October 6, 2015
Rated 5.0 out of 5.0 by DJ San Diego Relaxing stay and friendly staff
We stayed mid-week and had a very nice stay. Relaxing stay and friendly staff
October 3, 2015