Rated 4,0 out of 5 by 357
Rated 3,0 out of 5,0 by buckygoblue89 Awesome pool. Need to replace furniture in the rooms and upgrade beds.
We stayed for 5 days in early August. The plusses are awesome pool and wait staff. Eduardo in the restaurant really took care of us as did the Tiki Bar staff at the pool. Unfortunately, the furniture in the rooms should have been replaced long ago. We had a couch with multiple tears, stains and smelled. I've stayed at Red Roof Inns with better furniture. When I mentioned this to the front desk, they said they logged the concern and evidently that means no action. We had to call multiple times to ask for a clean piece of furniture and the best they could do was a couple of old banquet chairs and eventually a couch as dirty as the first one. When we expressed our displeasure, we were told a manager would contact us. This never happened. At checkout, I was asked how we liked our stay. I said OK, but the furniture was disgusting. I was told, "Thank you, we're glad you enjoyed your stay" You need to listen to your customers! With all this, I'd say the pool and wait staff made our stay totally enjoyable. I'd stay here again in a heartbeat if the Management ever replaces the furniture and becomes more responsive.
16. August 2014
Rated 5,0 out of 5,0 by TheSuperTourist Great Stay
Nice rooms with a great view from the corner room we had. The sheets could be softer the bed firmer and the pillows more pliable. Good location. Stop charging for self parking.
14. August 2014
Rated 3,0 out of 5,0 by W.D. Hit and Miss
Our stay, overall, was decent. When we arrived we were assigned a King Executive which would have been fine if we didn't have 3 people- requested a double at reservation with nothing notated. We were offered a roll away bed with a waived charge- and a double room the following day. The room we were moved to had very poor circulation and AC was working on a limited basis- as it was in the hallway of each floor I visited. Even in the suite, the room never reached the desired temperature and never got lower than 78 degrees. It was awful. Another slight downside is that there is a gap between the door and the hallway so you basically hear everything going on outside of your door-luckily we didn't have unruly "neighbors" so it wasn't too bad. Other than that, front desk staff and concierge were very willing to assist. Always pleasant with smiles. And the beach is directly across the street so it was a nice getaway when we weren't in the room. So again, overall a good stay.
13. August 2014
Rated 5,0 out of 5,0 by stadler3 summer 2014
Great hotel. Great people. Great value. Great location.
11. August 2014
Rated 5,0 out of 5,0 by NJ Native Location
This property was right on the water. Great location. The size of the room was generous. I would've preferred a stand up/stall shower but a tub shower fit my needs. Staff was very friendly
11. August 2014
Rated 4,0 out of 5,0 by rfu55 Convient location and met my business needs
This was a business trip. Overall this hotel offered a good value. The staff is attentive and friendly. The room was comfortable and quiet. The food selections at dinner time could use more light fare options at a reasonable price.
11. August 2014
Rated 5,0 out of 5,0 by SuttonV1 Holiday Crowne Plaza Hollywood Beach
Stayed for 3 days at end of family holiday driving around Florida for 19 days and chose a better hotel at the end. It lived up to my expectations and importantly the wife was pleased. A lovely place too stay and excellent value.
9. August 2014
Rated 5,0 out of 5,0 by JamesTampaFL Wonderful Experience
From the moment we drove up in our rental car to the moment we left the service was excellent.
We had a top floor balcony view of both the intercostal and the ocean. The room more then met our needs. Later we went to the pool for a swim and then enjoyed the cabana.
8. August 2014
Rated 3,0 out of 5,0 by Whitney1234 UNACCEPTABLE
I have already called the crown plaza the day we checked out to explain to them the issues we had during our stay. They informed me the manager of the hotel would contact me, but never did. I'm not surprised considering no one at this hotel seems to care about their guests satisfaction with their stay. So I will repeat the issue with our stay. Our room was NEVER cleaned properly throughout the week. When we checked in the room wasn't clean. In fact I'm not certain our sheets had been changed from the guest previously. I thought maybe because we checked in early our room was given less attention so I didn't say anything. However the next two days we received less than quality service from the cleaning staff. When I called them to have them clean our room I was startled by the rudeness of the person on the other line who angrily told me that they cleaned rooms until 5 PM. After that phone call I felt like our room was purposefully cleaned last. The cleaning staff would NOT replace our towels. Finally when we put towels on the floor so they were forced to not rehang them they would give us ONE single towel. If this isn't enough I can give another example. We put ice in the ice bucket in our room on Wednesday morning. When we checked out Saturday morning the same dirty melted ice water was in that ice bucket. Our sheets were NEVER changed once in a five night stay. And our room was not vacuumed . This is not acceptable service and I would not recommend anyone to stay there for this reason. I found the front desk staff unhelpful about our issues during the stay and they could seem to care less. It's truly a shame because this hotel could be much nicer with just a few changes. The pool is wonderful and the rooms could be quite nice. Unfortunately with the nasty attitudes of the staff and their laziness and carelessness for their guests happiness its not going to attract quality people to stay there in the future. Upon checkout I started to say something for the THIRD time about my unhappiness with our service.. However I had to catch a flight and there was a guest in front of me complaining to a careless staff member who told him the manager wasn't there. He was upset because the hotel has NO water bottles available for their guests and his wife wanted a water last night. The lady at the front desk told him to go to the gas station across the street!!! WOW!! I think I've made my point here.
8. August 2014
Rated 5,0 out of 5,0 by trasne great customer service
every staff member was eager to please, accommodate and satisfy us every step of the way
7. August 2014
Rated 3,0 out of 5,0 by Amirsidd Outstanding front desk and sleep facility
Great stay, however, the housekeeping service needs a major revamp.
7. August 2014
Rated 5,0 out of 5,0 by Sweetgrassdogs Room & Extras
The staff is very friendly and willing to help. Hans of Engineering was extremely helpful in finding a better chair for the desk. The original chair is far too low, even when at it's top height to work comfortably at the desk. He found one quickly.
We were surprised that the room did not have dishes, utensils or cleaning tools for the kitchenette area. We did get bowls and spoons from Room Service upon request. Yet, Housekeeping removed our coffee mugs and did not replace them. We spoke to the Front Desk and they promptly got us another two.
The Housekeeping Staff were extremely loud while they were on the floor. We asked for a late check out on Sunday (2 PM) and the Housekeeping Staff were trying to get into our room at 12:30 PM and were not happy when we told them we have a late check out. Believe that the Housekeeping Staff should have additional training and follow-up by the Housekeeping Management Team.
The lounge chaise is a nice thing to have, but it has not been cleaned in a very long time. There were stains on it - afraid to lay on it without putting something on it.
7. August 2014
Rated 5,0 out of 5,0 Internet inestable y restringido
El internet es inestable y restringuido, no es posible entrara a varia paginas y es ademas lento.
3. August 2014
Rated 4,0 out of 5,0 by cuch critica constructiva
cordial atencion.buena piscina.amplia habitacion.cerca de la playa..
solo por mejorar
considerando que la habitacion cuenta con una pequeña kitchenet no cuenta con una vajilla minima y
comodidades para sentarse.
Para su precio el desayuno es poco surtido y no varia
2. August 2014
Rated 4,0 out of 5,0 by miller14 nice place to stay
The pool was great and the hotel has a good location. The only problem we encountered was the temperature in the room. It was difficult to sleep and it appeared we could not lower the thermostat which was set on 75 degrees.
1. August 2014
Rated 3,0 out of 5,0 by Dutch020 Nice pool. Nice staff,
Overall good hotel for short stay close to the beach and shopping malls. Nice balcony with the room. No room was available before 4pm,. Breakfast excellent, dinner menu choices limited but well prepared and pleasant service. No food or beverage service around the pool but pool bar offers good alternative.
1. August 2014
Rated 5,0 out of 5,0 by lifein917 a great stay
I had a great stay at the Crowne Plaza Resort Hollywood Florida the staff was very friendly I took care of all my needsthe room was greatperfect location if you are going to take the water taxi the hotel has a water taxi stop right near the pool
31. Juli 2014
Rated 3,0 out of 5,0 Buen Hotel Pésimos colchones
El hotel es bueno y he ido en otras oportunidades. Tiene buenas instalaciones, es limpio y excelente pileta. El personal amable.
Lamentablemente dudo que vuelva a ir, debido a que la calidad del descanso, fue muy malo ya que los colchones son muy (MUY) blandos y al solicitar me lo cambiaran, fui muy bien atendido por el personal de recepción pero no me pudieron dar solución ya que todos los colchones que tenian disponibles estaban en el mismo estado. Agradecí la atención que tuvieron al retirarme del hotel pero uno no quiere una bonificación sino poder descansar bien durante la estancia en el lugar.
Una pena que este pequeño gran detalle heche a perder la calidad de todo el servicio. Lo principal cuando uno viaja es poder dormir en una cama de buena calidad.
30. Juli 2014
Rated 4,0 out of 5,0 by gmiz1 nice hotel with great location
I have now stayed at this hotel twice. The location is great, and the swimming pool is marvelous. The beds leave something to be desired, however, and the sheets are low quality. These simple and relatively inexpensive changes could make this experience much better.
29. Juli 2014
Rated 3,0 out of 5,0 by Chef Lee not so pleasant for me.
This stay was not a good experience for me. When I arrived, the only option for parking is paid parking. Not a $5 parking spot. $19+tax per day!!! After checking in and settling into my room, the fire alarm went off. I opened the outside doors to see if the building was on fire. Then I opened my door to the hallway (my room opens right out into the lobby at the elevator) :( and about 20 guests were starring at me. I asked if the hotel was alarmed or just my room? You know the answer...just my room. The noise was deafening. Guess the fire alarm went bad and I had to listen to that screech for 20 minutes straight while the maintenance man came and replaced the entire unit. Then, the ice machine on my floor didn't work. So staff told me to go up to next floor..."just take the stairs". However, the ice machine was out of order on that floor, also! Very disappointed in my stay....
29. Juli 2014
Rated 5,0 out of 5,0 by RD05 Great pool and great bar staff.
The pool is the perfect temperature and has plenty of space even when it seems crowded. Pablo and John make the bar a great place to wind down or just hang out and relax.
24. Juli 2014
Rated 5,0 out of 5,0 Really great hotel
Loved staying here. The staff were really welcoming and helpful, the suite was lovely. top floor great view. The location of the hotel is fantastic, you have the choice of walking over to the beach (minutes away) or going to the pool that looks out over the waterway.
Would recommend this hotel to friends and would absolutely stay there again!
24. Juli 2014
Rated 5,0 out of 5,0 by Gary90210 Hollywood, FL
Clean and modern hotel with a courteous and friendly staff that was attentive to our needs during our stay.
23. Juli 2014
Rated 5,0 out of 5,0 by gdevarona Buen servicio
Buena atención y respeto Se ajusto precio servicio recibido Bien ubicado y cerca de todo los centros comerciales Si vale regresar
23. Juli 2014
Rated 4,0 out of 5,0 by Acworth Traveler Average Traveler
The location of this hotel is great. It does have the appearance being old. The outside and lobby could use an upgrade as well as the hall ways. However, the room was very comfortable and the service we received from the valet parking attendants was first rate.
22. Juli 2014
Rated 5,0 out of 5,0 keep the love shering
send me a free stay ( smile) what can i say every tthing was Good
21. Juli 2014
Rated 5,0 out of 5,0 by AnnRei Overall fantastic value
Great value for money. The staff are all friendly and competent.
We will definatly return again next year, and hope to be able to stay a bit longer.
21. Juli 2014
Rated 4,0 out of 5,0 by Enana Buen precio costo beneficio
Buen servicio el desayuno no tan bueno. El hotel es bueno por su ubicación cerca a la playa, piscina bonita y habitaciones confortables, vale la pena volver sin pensar que es un hotel 5 estrellas sino comido y sencillo por el precio que uno paga.
18. Juli 2014
Rated 3,0 out of 5,0 by localguest Poor valet service and not so happy employees
Checked in on a Friday afternoon. First impression was the valet service. There were two gentlemen trying to handle numerous guests checking in. Cars were parked everywhere and blocking entrance. Seemed that there were not enough employees on hand to handle the amount of guests arriving.
Noticed that none of the employees were smiling at the pool area and it was as if they attempted to avoid making eye contact with you. My girlfriend and I wanted to order food and I had to go and get a menu myself. The only employee that seemed to enjoy taking care of the guests was a young lady with a great attitude I believe her name was Jennifer.
17. Juli 2014
Rated 5,0 out of 5,0 by TonyB! A great hotel stay
This was a well-maintained and classy hotel situated very close to Hallendale Beach. The room was very quiet and clean. The staff was very accommodating. My only wish was that the restaurant was open longer.
16. Juli 2014