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Rated 4,3 out of 5 by 237 reviewers.
Rated 4,0 out of 5,0 by Thanks to all Staff Thank you all for an enjoyable stay, All staff here are pleasant and helpful, nothing is ever to0 much trouble. and with a nice outdoor space to enjoy the evening sun. New menu is very enjoyable for an evening meal and the pizzas are really yummy. 25. Juli 2014
Rated 2,0 out of 5,0 by Bad location and extremely poor customer service First of all, if you don´t have car, don´t choose this hotel. The location is so far away from Dartford center, railway station etc. There is no shop or restaurant near. We had to always take bus if we needed to go somewhere. And most of our money went to transport tickets. And in the evening if you feel hungry, only choise is the hotels own restaurant or order takeaway. Also Dartford is out of 6 zones so you can not use oyster card, you have to always buy ticket, so we went only once in center of London. From the moment we arrived to hotel to the time of leaving, the receptionists were so busy to talk with their phones or hiding somewhere. Staffs service attitude were quite arrogant and proud also. We didn´t even want to ask any help, even if we would have need it. And we stayed 7 nights in hotel, so I could have expected little bit more effort from the staff to make us feel welcome, happy and satisfied. Also our children could understand the poor level of service. Nobody of the staff said anything for the children so my daughter said when we left that she didn´t want to say even bye bye for the staff, because they have not been nice to us. Luckily the cleaners were so polite and nice and they did excellent work:everyday they made our room so clean and tidy. So maybe the reception workers should learn something from the cleaners service attitude! 24. Juli 2014
Rated 5,0 out of 5,0 by A motorway haven! Some of the best service I've experienced. Early morning or late at night no request was too much trouble for the staff. Easy access to both the town and the motorway it was a perfect traveller's rest! The bathroom was clean and functional and the bed clean and comfortable. The only downside was the condition of the sofa and chair which were shabby very stained and in poor condition. The breakfast was average. The juices (orange and apple) were very watery from poorly mixed/inadequate concentrate. The cooked breakfast was the usual brand of cheap sausage, scrambled egg and beans. Could benefit from a few more quality products. But again the staff were friendly and the dining experience therefore felt better than the food on offer! But there was plenty to eat and it did the job! Loved the extended check out facility! Would recommend this hotel as a value for money option. 22. Juli 2014
Rated 5,0 out of 5,0 by An oasis at the end of a troubled day. A last minute decision to book, due to issues on the motorway. And what an excellent choice I made. From initial phone enquiry to arriving, checking in and eating, the service was efficient and faultless. Everything was covered, explained and pointed out. Nothing was a problem to the front desk staff or bar staff, considering how busy it was, they were all smiling and courteous. 10/10. 20. Juli 2014
Rated 5,0 out of 5,0 by Friendly staff and comfortable bed Welcomed from the outset and all staff memebers where really helpful. Bedroom was really clean and tidy and bed was awesome and I got the best nights sleep that I'd had in ages!! 17. Juli 2014
Rated 3,0 out of 5,0 by Bring your own mattress! Everything about my room was fine, except for the rock-hard mattress. It would probably be okay for somebody who weighed average weight or above. I, however, weigh about 8 1/2 stone, so for me it was like laying on a rock! Very uncomfortable. I didn't sleep very well... 17. Juli 2014
Rated 5,0 out of 5,0 by Comfy bed Excellent value for money, comfy beds, clean room and bathroom. If I had one gripe it's that there wasn't enough milk for us both to fully enjoy our early morning cuppa. 16. Juli 2014
Rated 4,0 out of 5,0 by Great service Stayed in July for two nights, Hotel is a little difficult to find off the main road. Both the inside and outside public areas are well presented. Bedroom and bathroom very clean and tidy. Towels where a little thin, but not to bad. Bed comfortable and TV excellent. Air con did not work but staff very helpfully in trying to remedy the problem. (Especially Rebecca on reception) Breakfast is not great but edible. 10. Juli 2014
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