Rated 3,9 out of 5 by 149
Rated 5,0 out of 5,0 Very Pleasant Stay
Hotel was conveniently located just off of I95, staff were all very sociable and friendly. Room was comfortable, everything worked. Breakfast was typical, nothing to write home about, but fresh.
25. September 2014
Rated 3,0 out of 5,0 by David490 Management Problems/ comfortable stay
Decent place to stay if you pay cash.
No upper management available to resolve changes in charges.
Staff was friendly at check in. Uncooperative and evasive when a problem arose.
Management totally unavailable for three weeks. (Informed on the telephone after numerous attempts to reach a decision maker, that there was not a Manager on the property until the end of the month
24. September 2014
Rated 3,0 out of 5,0 by David490 Lack of Management/Ineffectual Communications
After staying at this property numerous times over the past 3 months on business, I had a problem with a cancelled reservation.
After booking a 2 night stay , my business was completed in 1 day. I followed policy and called the front desk at 9:30AM to inform them I had checked out and would not be staying for the second night.
My account was charged for the second night. I called the Hotel to make the adjustment to the card.
No one at the desk could help me, I was informed I needed to speak to the Manager. For two weeks I have called and left messages for the Manager. Today I was informed the person who took the cancellation is no longer with the company, and there is not a manager available until the 29th of September!
I have enjoyed my stays at this Brand for years, and have always found the staff friendly, courteous, and helpful.
It is so disappointing the Upper Management/Owners are not measuring up to the IHG standards promised.
I received good service from the Staff, but no service from the Management. Being an IHG member has served no function.
23. September 2014