Rated 4,4 out of 5 by 235
Rated 4,0 out of 5,0 by Sonja21 Mattress too soft but staff very helpful
The beds were so soft I awoke with a stiff back. The staff was very helpful and friendly and got us into a family room before the normal check in time but, we felt odd being put in the accessible room when we did not require it.
24. August 2014
Rated 5,0 out of 5,0 by patch4 check in desk
Staff when i checked in were so friendly and helpful. I had been travelling all day, had a problem because the bus driver would not let me off the bus on Princes Street as i had luggage in the hold. That meant i was unsure of which direction to go to the hotel from the bus station. Staff did their very best to guide me over the telephone and did not to rush me when giving me details.
24. August 2014
Rated 5,0 out of 5,0 by TonyFromVirginia Comfortable and Convenient
My wife and I had a great time in Edinburgh thanks, in part, to the nice hotel staff. We arrived early and they recommended fabulous tourist options. Every place we wanted to go was in walking distance--Edinburgh Castle, the observatory, Author's Seat, the Royal Mile, etc.. We needed assistance several times, and the staff (Anne-K and Aggie especially) were understanding and helpful. Our only disappointment was slow WiFi, but I don't count that against them since this seems to be a standard at many of the hotels we visit. Breakfast had a wide variety of food --on par with the two local cafes we visited. We would have saved some money had we woken earlier and eaten at the hotel. We would happily recommend this hotel to others due to its great location, its comfortable accommodations, and its fine staff.
23. August 2014