Rated 4,0 out of 5 by 292
Rated 3,0 out of 5,0 by TLeev Not as great of a place as expected
Upon arrival for a 4 night stay and paying for 2 rooms, we were told the pool closes tonight at 8:00.....no problem, right? Well, it was a problem, since the pool was closed for the remainder of our trip. We were told it was posted on their website, well I made 2 different reservations and never saw it!!! Also, our bathroom had no cold (yup cold) water at times each day, making it impossible to shower or brush your teeth! The breakfast food was horrible and we ordered off the menu, so it hadn't been sitting in the buffet. We also had no hairdryer and a phone that didn't work. When trying to call the front desk on several occasions, we rec'd no answer. The wine we ordered was not available and room service was slow. I would never stay at this hotel again!
29. August 2013
Rated 5,0 out of 5,0 by Russ12 Great staff and Location
Overall I give this Hotel a top score. Service excellent. Pool refreshing and drinks and food from the Tiki bar was great. I reccommend this property to all.
28. August 2013
Rated 5,0 out of 5,0 by NYCDan An excellent choice
I was dismayed to read some of the reviews of this hotel. We had a wonderful stay here! The staff was great, the rooms are beautiful and well-maintained, and the location is top notch. Our porch had a gorgeous ocean view, and there were really NO cons to our visit (save for maybe a too-soft mattress...a personal preference).
If you're thinking of a stay in the Miami area, you should definitely consider the Crowne Plaza. Thanks to the entire hotel for making our visit so nice!
26. August 2013
Rated 5,0 out of 5,0 by SASCOLO Great Location, Great Service
We stayed just one night but will definitely return - not only was the hotel great, but the service was really what was so remarkable. We arrived very late after a long travel day and were greeted by two very helpful gentlemen working the front desk. We received a corner room and it was lovely and modern and clean. Having Starbucks in the morning was a bonus. We are sad we didn't get time at the pool as it looked really nice.
25. August 2013
Rated 5,0 out of 5,0 by Schammi Strongly recommended
Family from Germany with tweens spent a week in July. We had a room on the 8th floor, very nice room with sufficient space and spectacular view on the waterway. Pool area perfect for kids and adults, It is great. Nice Tiki Bar and friendly staff. Beach can be reached across the street, less then a 3 minutes walk. Beach not so bad as sometimes explained in other comments. WalMart on the other side of the canal, 10 minutes walk. However, car is a must. Con: breakfast is good but overprized. To summarize, Crowne Plaze can strongly be recommended.
24. August 2013
Rated 5,0 out of 5,0 by CFxxxxxx Comfortable bed and great service.
Spacious, neat and clean room with comfortable beds, good hotel service. This large hotel lie fairly close to Fort Lauderdale and Miami, however, when our next Florida holiday we will choose a hotel which is more in the neighborhood of the cosy, bustling Miami Beach. This hotel is located on the Hallanda Beach and near Hollywood Beach; compare the beaches of Bloemendaal, Zandvoort and Scheveningen, the beach and the ocean is beautiful but there's not much to do. Miami Beach with its Ocean Drive is cozier.
What is overly expensive is that one about 18 $ paid for parking at the hotel, while there is room enough in Florida!?, but anyway it seems to be quite normal here. The breakfast is very good but somewhat limited.. an average Dutchman has enough for a cup of coffee right? And then is about 18 $ without tax and tip is on the high side, if you can book a breakfast about on a proper level.
24. August 2013
Rated 4,0 out of 5,0 by FamLutzu Very nice hotel, great view, next to the beach
We stayed 6 nights in July with 2 adults en 2 kids.
Nice pool opened the all time, great view , breakfast buffet ,,
We stayed on the 10 th floor .
23. August 2013
Rated 5,0 out of 5,0 by Architect This Hotel
This Hotel is very pleasant, and we enjoyed the stay. Room was quite large and comfortable, filled with all sorts of amenities. We stayed in the king executive suite, and were particularly impressed with the Stainless steel small sized refrigerator with the temperature controls.
Additionally, room service was above adequate, along with the great food (Elements Bistro). Views of the Bay and Ocean are excellent.
I highly recommend this stay to anyone looking to vacate here for a short (or long period) with close proximity to Tourist/Beach locations (I.e, Sunny Isles, Hollywood, Ft Lauderdale, Hallandale and Miami)
Downside: may be a bit more expensive than similar hotels in the area, although overall experience and accommodations even out the slightly higher premium. All inclusive pricing may be easier for folks (I.e valet parking etc)
Five star review here!
23. August 2013
Rated 5,0 out of 5,0 by Sadal Front Desk Checkin
Upon arriving early room was not as expected and overlooking highway exit ramp. Being a special occasion I asked front desk clerk (Elizabeth) if she could make a room change for me. She came through with flying colors and made my weekend.
Congrats to your staff and you should be proud to have an employee like her working for your company,
20. August 2013
Rated 5,0 out of 5,0 by Albert53 Great Customer Service
My wife and I, haven't had vacation in over six years. We stayed at The Crowne Plaza for 4 nights and the staff made our stay great. I want to a give a special Thank you to Isabel, she really went all out to make our stay great!!! She went over and beyond of having execellent customer service.!!The room service, houskeeping, front desk, conceige and the resturant staff was outstanding as well.
Thank you Isabel and the entire on Crown Plaza staff for making our stay so comfortable!!!
19. August 2013
Rated 2,0 out of 5,0 by joiefla Poor Service and inconvenient stay
Poor value and inconveniently located. Restaurant was sub-par. Wait staff could not answer simple questions about menu. Self-parking lot flooded afer rain. No easy access to hotel from the parking lot. Outliets on bedside lamps did not work. Too few electrical outlets close to bed.
19. August 2013
Rated 3,0 out of 5,0 by Lindleys Confusing information
We booked this hotel well in advance before xmas 2012,
Only when I recieved my comformation was I told the pool
Would be closed and because of the way I had booked there would be no refund if I cancelled. But on our arrival the receptionist was very arguementitive and insisted we could have cancelled. She obviousley isnt up to date with all of the booking policies for different countrys. She also insisted it was on the website .. Which may be right now but the info was deff not there back in 2012 when we booked.
The discription of the beach location is incorrect . The hotel is Not directlly across from the beach as the impression is given, you have to cross a busy main road and work your way through other hotels to get to it.
Also there is lots of building work to these hotels so there is nouse from the drills and tools. This hotel is not in the main resort of Hollywood but on the very edge .. More like Hollandale .. A bus is needed to get to the main area and beach of Hollywood which is much nicer .
19. August 2013
Rated 3,0 out of 5,0 by Sam82 Under construction ?
Pool was closed and it was not mentioned on the reservation . Is that fair ?
18. August 2013
Rated 3,0 out of 5,0 by melmar6 Average experience
Hotel was beautiful! Our room was very clean and big. Pool was nice except the stone was very slippery with or without shoes, I was so worried a child was going to get hurt, I myself slipped a few times just walking to and from. The tiki bar food was horrible, and so over priced. This hotel was nice but not close enough to a boardwalk, Hollywood area is a much better place to stay. Hotel was over priced also.
16. August 2013
Rated 3,0 out of 5,0 by KGR52 New Approach for Platinum
This is my favourite of the Crowne Plaza hotels and I highly recommend it to anyone. They always upgrade me when the space is available and the customer service is generally excellent. In fact several months back I was impressed by how the General Manager himself handled an alleged assault by one customer to another at poolside.
This Past stay on August 9th, I was disappointed to see that they eliminated their complimentary parking for Platinum members. This was noticeable because they always had previously.The week before and after this stay at the Miami Airport Crowne, they offered either a complimentary breakfast or complimentary parking for Platinum members.. The rate of the room is not an issue because you pay whatever the internet rate is at the time. The current offer of a Starbucks coffee, a drink or 200 points from my perspectivet kind of compromises the Crowne profile.
Secondly I found a wallet in my room safe with full Id, credit cards and 300.00 in it. When I asked for the Front Desk Manager and turned it in, she was so much a manner of act about turning it in without even a thank you.
I have stayed here a multitude of times and know some of the staff personally now and will continue to stay here. I understand my wife's' company Air Canada, now advertises this hotel through their Vacation Group using the hotel for cruises or other Florida vacations.l.
In closing, I just wanted to express a few things, however it is a good hotel and I am very comfortable there.
15. August 2013
Rated 3,0 out of 5,0 by joiefla Inconvenient stay
Electrical outlets are sparse Forced to unplug lamp and clock on bedside table to utilize outlets since the outlets on the bedside table lamps did not work.
Restaurant service was poor and prices were unreasonably high. Wait staff could not answer basic questions about the breakfast menu/buffet.
Self-park lot was flooded and pavement broken. Not enough convenient parking.
Front desk staff were not helpful.
13. August 2013
Rated 5,0 out of 5,0 by Josie55 11th Floor
Met with the Night manager ...in a nutshell he was awesome. Told him we wanted as high as possible he offered the 11th floor .
This hotel has only ten ...:" wrong answer" . Loved his humor .
Room was great check in easy , pool beautiful . I have stayed here once before I remembered the smell you are greeted with in the lobby very nice clean smell.
13. August 2013
Rated 5,0 out of 5,0 by rmm426 Nice room
Very nice hotel. Room decor was upscale. Easy access to beach and other spots in neighborhood. Pool great with 25 yard lap lane. Parking fees are high but that is the same at all resort hotels in Florida. Need to lower the rate for paying guests who self park. No more than $10 a day.
12. August 2013
Rated 3,0 out of 5,0 by DaveMIHGPL They Took Away the Amenities for Platinum Members!
I stay at this hotel often during my monthly trips to South Florida. Upon arrival on this 4 night stay I was informed that the "new and improved" IHG Rewards program took away the great amenities I was used to having here. Free parking, bottled water, Starbucks coffee every morning, and cocktails. Now upon check-in you have to choose whether you want one coffee, a comp. drink, or 200 extra points. I was so frustrated I left after the first night and went to Hilton where I am guaranteed all of this and more #breakfast# with my Diamond Status.
It's too bad that IHG #if they really are to blame# had to change the program and ultimately lose business based on these actions.
I will not return to this hotel again!
12. August 2013
Rated 4,0 out of 5,0 by Sandra007 Great Service.
It is a pleaseure to write this review to such wonderful staff at the Hollywood Crown Plaza hotel. Everyone was extremenly helpful from changing a light bulb to bringing me toothpaste. Sandra at the front desk was very pleasent up on arrival as well as the bellmen we very concientious with the arrival and departure of guests - even in a downpour.
The room was very comfortable and the bed was heavenly.
Thank you so much for making my stay so worthwhile.
12. August 2013
Rated 3,0 out of 5,0 by docmomo good location
MORE SERVICE NEEDED
NO HELP WITH LUGGAGE
BAD RESTAURANT EXPERIENCE (refuse to be served at rhe table we've choose even with handicaped person......#
service too long and too high prices#for what we 've got)
of course we're more familiar with "intercontinental" but...........
11. August 2013
Rated 5,0 out of 5,0 by AshleyBarBri Love this hotel chain
Great staff, clean and large rooms, wonderful location and safe.
29. Juli 2013
Rated 4,0 out of 5,0 by Salty99 Great hotel .... aside from the poor WIFI
I've stayed in this hotel for MANY nights over the past 3 years. I love it! Beautiful pool, close to the beach. I always enjoy my stay!
However, the Internet connection (WIFI strength) is beyond terrible. I've never stayed in a hotel with such slow speed. Simple tasks like social media are even made difficult. Can't even get WIFI access at the pool. This needs to be addressed ASAP. All guests I talked to over the past 11 days have complained about it as well.
Other than that, this hotel is great!
29. Juli 2013
Rated 4,0 out of 5,0 by gmiz1 Aging but comfortable
Rooms are very large and comfortable, and have almost everything you could need for your stay. Excellent location, though you have to make a U-turn to get into the place. Hotel decor is a little old and musty but acceptable. Noise level not bad as long as you keep the fan in the room on.
Only weird thing was the hotel store which was closed every time we wanted to go, even in the middle of the day.
29. Juli 2013
Rated 4,0 out of 5,0 by MsDangerous Great place to stay.
Overall everything was ok, just if you valet park watch them park your car. Normally they are great but this last time there was a valet parker that drove my car like it was a race car. Hopefully the next time I stay there that don't happen.
27. Juli 2013
Rated 3,0 out of 5,0 by Bonehost Ok stay
Stayed for a conference. Staff very pleasant. Room not very clean. Hair everywhere and stains on bed and pillows.
25. Juli 2013
Rated 3,0 out of 5,0 by estancia BAJA RELACION PRECIO VALOR
EL AREA DE TOMAR SOL ALREDEDOR DE LAPISCINA ESTABA LLENO DE COLILLAS DE CIGARRILLOS
EL PERSONAL DE LAS TOALLAS NO ES AMIGABLE
EL AREA DEL ESTACIONAMIENTO TECHADO ESTABA SUCIA Y CON MALOS OLORES
LAS ALFOMBRAS DEL RESTAURANT CON MAL OLOR
PERSONAL DEL VALET Y RECEPCION EXCELENTES
NO TIENEN SERVICIO PROPIO DE SILLAS Y TOLDOS EN LA PLAYA
CAMAS DOBLES ANGOSTAS
HABITACIONES AMPLIAS Y DE AGRADABLE OLOR
STARBUCKS CON HORARIO LIMITADO
25. Juli 2013
Rated 5,0 out of 5,0 by Luluesq Great Location & Amenities
This was my second stay at this hotel. The location is central to attractions in both Miami-Dade and Broward counties. The rooms are comfortable and spacious. The infinity pool is fabulous. The trolley and water taxi services are an added bonus. Overall, a great hotel at a super value!
17. Juli 2013
Rated 2,0 out of 5,0 by FLHottie Needs Help!
Hotel is not real clean or kept up. We stayed 2 nights and had to change rooms twice. First room the shower wouldn't drain and none of the drawers in the dresser and night stands would stay shut. The carpet was worn and the chase lounge had a tear in it. The second room the A/C didn't work at all. I will say the staff was eager to meet our needs and moved our rooms with each request. It was not convenient to the beach either (which was very misleading on the website#. Valet parking is very small but the employees are very efficient. The pool was ok, but way over-crowded. The restaurant #Elements Bistro) was terrible. The service wasn't friendly...Not a great stay overall!
12. Juli 2013
Rated 4,0 out of 5,0 Very Nice... but...
My family and I rented for the 4th of July weekend here. The hotel is very nice, staff is attentive and everything was clean and well maintained.
Location is great, not too far from the beach. perhaps a 5 minute walk.
The shower had very little water pressure, made it difficult to bathe my young daughter. Room was nice, beds were comfortable.
The WiFi had very poor. It was useless. So offereing FREE WiFi and it not working defeats the purpose.
The pool area was very spacious and plenty of chairs and seating, Pool was clean, plenty of shade and sunny areas for tanning. Here is where the "BUT" comes in.. the pool rules were excessively strict. Wouldn't even allow us to take a water bottle in. #Due to the fact that they have their own Tiki hut and food# so I can understand the no outside food or alcoholic beverages, BUT have my three young children, they get thirsty and may want maybe a light snack, a fruit, a juice or at the least some WATER the fact that I cannot take in ATLEAST that, I am FORCED to pay overpriced amounts for those items at their Tiki Bar/Restaurant, it was a bit much! I will think twice if I decide to stay here again It is a shame because the hotel was very nice and we really enjoyed our stay-cation.
10. Juli 2013