Rated 4.6 out of 5 by 356
Rated 4.0 out of 5.0 by kittaj Staff
I really enjoyed how the staff handled the issue that I had. The GM didn't handle the issue professionally at first, because some of my family members were misbehaving. Which didn't have anything to do with the party that arrived with me, but we guilty by association. In the end the GM stepped up, and called me the following day with an apology. I did understand her point of the whole matter, and everything ended in a professional manner.
July 29, 2015
Rated 5.0 out of 5.0 by Nash475 went the extra mile
We traveled with a trailer and wanted to leave it in the lot while we looked for a restaurant. The security guard not only assisted us in placing the trailer, but parked his vehicle in front of it to ensure that it was secure and would not be taken. We did not ask for his assistance, he took it upon himself to make us feel safe and enjoy our stay. This is just one example of some of the best customer service I have ever encountered.
Kudos to a job well done.
July 28, 2015
Rated 5.0 out of 5.0 by winjack Exceeded expectations
Stayed here again. Worth the short drive north of Ft. Lauderdale to stay in this hotel that is definitely above the standards of hotels in both Miami and Ft. Lauderdale areas. The staff, room, breakfast, and general hotel is exceptionally friendly, clean and provide excellent quality.
July 28, 2015