Rated 4.1 out of 5 by 284
Rated 3.0 out of 5.0 by Smitty8002 Great Personnel
The personnel at the front desk represented your business well. The issues or opportunities experienced by me were outside the control of the on-site personnel. As indicated in the survey, the hotel appears to have missed the national update over the last five years.
June 27, 2015
Rated 1.0 out of 5.0 by TGodfrey Vacation
The staff is not sincere when you have an issue. The staff is too loud in the morning and they did not have any hot water to bathe with during our visit on the last day. Cold showers are not what they are cracked up to be! No one cared.
June 24, 2015
Rated 4.0 out of 5.0 by Pipes099 Convention Access
It was convenient to the convention center and to several choices for dinner. the room was comfortable and provided a good working environment.
June 19, 2015
Rated 4.0 out of 5.0 by FrankieChan Good location
I stayed at the hotel during my business trip. Overall, this hotel is good in term of service. Only one thing that I was not happy about was no hot water in the shower. And the front desk staff didn't handle well in this problem when I complained about. Because of this issue, I had no choice and had to take a cold shower before leaving the hotel.
June 19, 2015
Rated 2.0 out of 5.0 by Bugger153 Room next to the pool
My room was on the ground floor next to the pool. I had to call the office after 10:00 pm to ask that they close the pool. There was so much noise, even ear plugs didn't help. Very poorly managed facility. I stay in IHG hotels frequently and this was the worst I've ever stayed in.
June 18, 2015
Rated 3.0 out of 5.0 by Disappointed 15 Rooms
When I researched the hotel website, I was shown rooms that I normally expect. Our room had green carpet with stains. The tub had mold and tiles were cracked. The bathroom door had scuff marks on it like someone was opening the door with their feet. The only pictures that matched the actual hotel were the exterior and the lobby. I normally expect new carpet and rooms. I was very disappointed in this hotel and will not stay there in the future. The biscuits were hard like they were day old. The eggs were overcooked. I've never been disappointed in a room from IHG in the past. I will not recommend this Hotel to anyone.
June 17, 2015
Rated 5.0 out of 5.0 by Cos402 Great Stay
I had read some of the negative reviews about this hotel and was quite nervous about our stay. Thankfully, I was pleasantly surprised. From the check in, to breakfast, to the quality of our room, I was very pleased. Breakfast was always plentiful. They had sausage, bacon, pancakes, yogurt, fruit, eggs, and cereal. The staff greeted us every morning and made sure the food was always stocked and fresh. Absolutely no complaints about breakfast. The hotel staff that we encountered were always friendly and helped us with any questions we had about the area. Our rooms, which I was very nervous about after reading several reviews, were great. They were clean and fresh for our entire stay. The only thing that I saw that could be updated would be the bathroom towels. They looked a little tired, but it really wasn't a problem. People had complained about the carpet being old and out dated, but really it was quite nice considering the number of people that come through on a daily basis. I have no problems recommending this hotel to anyone and if I am ever in the area again, I would stay here. Thanks so much for making some Alabama folks feel welcomed during our trip.
June 8, 2015
Rated 1.0 out of 5.0 by 70Challenger Worst Experience in 33 years of traveling
This was the worst hotel experience. I'm a gold elite member with IHG rewards and my room was upgraded upon my check in. The A/C didn't work, matter of fact, it was blowing hot air.
My room was so hot I couldn't sleep so they switched me to another room around midnight.
That morning, there was no hot water so I couldn't shave or shower. I tried to call the front desk but the phone didn't work. Finally called the front desk with my cell, the poor girl said they would have the problem corrected momentarily. Three hours later, still no hot water I quickly shaved and barely stepped in and out of the shower and went to my business meeting.
June 7, 2015