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Rated 4,1 out of 5 by 36 reviewers.
Rated 4,0 out of 5,0 by Clean and friendly hotel Found staff very polite and helpful. Rooms very clean and even though hotel was full heard no noise at all. Its great that they serve breakfast until 11 30am over the weekend which proved to be very popular but still able to get a seat. Hotel was very central with easy access to the underground. We are looking at coming back next year during Xmas Market time and will book this hotel again 21. November 2013
Rated 5,0 out of 5,0 by Great service, comfortable and clean room, good breakfast A short stay of two nights but it was enough to be able to say that this hotel was excellent in all manner of ways. Location, service and helpful staff, room quality, cleanliness, comfortable bed, excellent breakfast, fast and efficient check in/out were all first class. Great value for money. I would recommend this hotel to anyone and will stay here again if ever I'm back in Hamburg. 30. Oktober 2013
Rated 3,0 out of 5,0 by Decent room, hotel understaffed +: Excellent location for Reeperbahn Festival. 5th floor room quite nice. -: Room safety box was broken and could not be fixed during three nights' stay, even after several requests, so service and attention to details were not great. No or not enough umbrellas available for hotel guests when raining. Wireless Internet connection was very slow for 2013. No welcome gift, not even free water, for IHG Gold/Ambassador Card holder. Last night, when area crowded due to the festival, was totally overpriced. 30. September 2013
Rated 4,0 out of 5,0 by Good location and reasonable price Nice location and close to the centre of the city. 30. September 2013
Rated 5,0 out of 5,0 by Always a pleasure to stay I had been in this special located hotel very often - for business reasons as well as for leisure. It is always a good experience with nice and smart staff and a good value for the money. One and only negative point during my last stay was that I got a standard room nearby the elevator (although I mentioned that I want one far away from the engine room) instead of one of the silent and special "Rewards Club" rooms. Hopefully this will have been changed during my next stay. 24. September 2013
Rated 4,0 out of 5,0 by Good hotel. Good location Comfortable room. Good location for tourism. Breakfast is included, continental with variety (I would suggest to include a toaster for the bread). I strongly recommend this hotel. 17. September 2013
Rated 4,0 out of 5,0 by Hotel and Location Upon arrival the staff were very welcoming and dealt with the checking in in a very quick manner,The room whilst small was clean and tidy with all the amenities required for a short stay.My only criticism of this hotel would be that the breakfast room was rather small and would not be able to accommodate all the guests at one sitting and therefore creating a queue and unlike other Expresses I have stopped in there was no hot food available at breakfast.With that criticism aside I would not hesitate to stay at or recommend this hotel as it is in an ideal location with attractions in easy walking distance.In a ranking out of 10 I would give this hotel 8 and the reception staff 10. 7. September 2013
Rated 4,0 out of 5,0 by Warm welcome and excellent location We stayed for a weekend to watch a musical and stroll around Hamburg. The hotel is perfectly in situ for a start into town. Even though the building is close to a major road, no noise disturbs your sleep. The team is very friendly and helpful in all respect. Thank you and I am looking forward to staying there again should my plans lead me to Hamburg. 23. August 2013
Rated 4,0 out of 5,0 by Room was verry clean and modern! Verry good location. Close to the Tube and also close to all the sightseeing locations. 28. Juli 2013
Rated 5,0 out of 5,0 by Great location and friendly service I stayed four nights and found the staff to extremely courteous, efficient, friendly and receptive to the guest requirements. The hotel was impeccably clean and the rooms well maintained as is the hallmark of most Express by Holiday Inns.. The energy saving measures of controlled lighting etc was greatly appreciated. The location of the hotel is excellent. St Pauli is a tourist hub with the port close by as are many other tourist spots. The St Pauli U-bahn is right there making commute a breeze. An excellent stay and a warm thank you to the staff. I strongly recommend this hotel for tourists and people on business 26. Juni 2013
Rated 4,0 out of 5,0 by Great Service, but poor bed We stayed one night in Hamburg and enjoyed a great service at the receiption during welcome as also when leaving. The only disadvantage was the very small bed in our hotelroom, which was surely wide enough for one person, but not for two. In addition this bed offered only one mattress and only one blanket for the two of us. Recommendation is to ask in advance before booking ! Breakfast was OK for this price, also the rest of the room as also the bathroom was clean and very comfortable. Though heading to the street also the room was very silent. The parking garage is a little bit narrow - especially for bigger cars, but cheaper than any other parking lot near by. 25. Juni 2013
Rated 4,0 out of 5,0 by Empfehlenswert Vorteil:: - Excellente Lage in Hamburg (Alster, Reeperbahn, Landungsbrücken in gehbarerer Reichweite), sofern man nicht gehbehindert ist. - Excellente und freundliche Mitarbeiter - Gutes Frühstück (bei Sonnenschein mit Plätzen auf Terasse) - Abgesicherte Bereiche (besserer Schutz vor Diebstahl) - Zufriedenstellende Zimmergröße - Sehr gute sanitäre Einrichtung - Durch Aufzugverfügbarkeit auch für Schwerbehinderte geeignet Nachteil: - Etwas hellhörig (wennn andere Gäste etwas lauter sind - Reeperbahn in Wurfnähe !!) - Sehr enges Parkhaus mit wenig Stellplätzen, wenig geeignet für grössere Fahrzeuge (es kann aber Parkhaus gegenüber mitgenutzt werden, dies wäre auch zu empfehlen!!) - Kein Fitnessraum Angebot 20. Juni 2013
Rated 4,0 out of 5,0 by Extremely uncomfortable bed which lowers the overall experience. One of the worst beds I had in a hotel. We could feel the bed springs. Feels like a mattress was missing. Pity for an otherwise nice hotel in a central location. Very nice and helpful personell and good breakfast. Standard of room very good. 19. Juni 2013
Rated 5,0 out of 5,0 by Great experience! I stayed only one night, but the location was excellent, staff was very helpful indeed, breakfast was very good and the room was comfortable. Receptionist always had a smile on her face, very good advices... What can I say - highly recommended! P.S. I even got a welcome letter written in my mother tongue - wow, that never happened to me in hundreds of hotels where I spent a big part of my last 14 years! 16. Juni 2013
Rated 5,0 out of 5,0 by Super Lage und entsprechender Komfort Wir waren eine kleine Reisegruppe und alle hatten ein Einzelzimmer. Die Zimmer sind zweckmässig eingerichtet und bieten grosszügigen Platz. Das Hotel ist ideal für Entdeckungen zu Fuss gelegen. Das Frühstück bot eine überraschend grosse Auswahl von Brote und dergleichen. Ein super Hotel zu einem sehr fairen Preis. Jederzeit gerne wieder. 10. Juni 2013
Rated 4,0 out of 5,0 by Clean hotel with a great breakfast and staff We were a family of three adults staying at the hotel visiting another family member. While the exterior of the hotel and its location do not impress, and the room was not large for three (double bed and sofa bed were very tight), all else about the hotel was wonderful. The front desk and breakfast staff were welcoming and efficient, the breakfast choices and freshness were excellent, and the room was comfortable and clean. Would recommend the hotel...And don't forget to ask for senior rate if this applies! 22. April 2013
Rated 5,0 out of 5,0 by Good Value Good value for money hotel in centre of St Pauli. Within short walk of St Pauli football ground and match bars. Easy to get to from airport using metro and short walk form Reeperbalm station. 21. April 2013
Rated 5,0 out of 5,0 by The place to stay in Hamburg Perfect location and nice rooms. Excellent breakfast! Coffee & Tee in the room - nice detail. 21. April 2013
Rated 1,0 out of 5,0 by AVOID Hi - Staff good and helpful. Rooms extremely small and they STINK. the washroom has some smell which is prevelant in all the rooms and there is not enough space if 2 people are living in the room. Please note I am a gold member and probably spend more than 100 nights a year in different hotels including holiday inn and this was one of my worst experience in Holiday inn. inspite of complaints I dont see IHG group doing something to satisfy the customer. 17. April 2013
Rated 2,0 out of 5,0 by Good and bad Good and nice hotel in general. However I did not like: * Wifi was not working during my stay and I could not do my work as I expected... a significant waste of time. * I had to pay at check in which I don't like at all. * Parking was full 7. Februar 2013
Rated 5,0 out of 5,0 by Memorable stay for the Christmas Markets 2012 This hotel proved to be an excellent choice being close to the U and S bahn railway system as well as being within walking distance of many of the Hamburg sights and restaurants. The staff were excellent and could not do enough for you when asked. The room was small but contained everything needed for a short stay and extremely clean and comfortable, surprisingly quiet considering the Dom (fairground) was fairly noisy outside. Breakfast was excellent with a good selection of quality foods, and included in the price of the room. Will stay again when next in Hamburg 19. Dezember 2012
Rated 5,0 out of 5,0 by welcome break arrived late after a bad journey, but had a happy welcome and intro to the hotel, followed up by a pleasant phone to see if everything was ok. 16. Dezember 2012
Rated 5,0 out of 5,0 by great hotel Hotel is in good position for beer festival and near to u-bahn for getting about hamburg. Hotel is clean and comfortable 8. Dezember 2012
Rated 5,0 out of 5,0 by Mit dem Service sehr zufrieden Wir sind bei unserem Aufenthalt sehr zuvorkommend und sehr freundlich bedient worden, und kommen gerne wieder. 7. Dezember 2012
Rated 4,0 out of 5,0 by Short visit to St.Pauli At the reception a very friendly and helpful staff. The room a bit small, but very clean and nice. The breakfast absolutely satisfying, unless you need a hot breakfast with scrambled eggs and bacon etc. 30. November 2012
Rated 3,0 out of 5,0 by not great not bad well, a solid clean hotel. not glorious. not bad either. the staff was really friendly this time. but charging extra for WIFI is such an outdated concept - even the low budget hotel across the street has it for free. that should certainly be worth while for the management to revisit... but overall an ok choice for a hotel. 13. November 2012
Rated 4,0 out of 5,0 by Good service The service is good in this hotel. The hotel is near to metro station and provides delicious breakfast. 27. Oktober 2012
Rated 4,0 out of 5,0 by Close to centre Nice and modern Hotel perfect if you want to visit the centre of Hamburg. Hotel is not located next busy roads so no traffic noise during night time. 6. Oktober 2012
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