Rated 4,1 out of 5 by 59
Rated 4,0 out of 5,0 by _manuela_ schöner städtetrip
sehr schönes und gepflegtes haus. tolle dusche, nette zimmer. die lage sehr gut für städtetrip.
das frühstück für ein 3 sterne haus recht gut.
einizes manko sind die viel zu weichen matratzen- leider für mich ein grund dieses ansonsten lobenswerte hotel nicht mehr aufzusuchen- schade!
6. Januar 2014
Rated 4,0 out of 5,0 by PJWiesbaden Nice stop
Nice stay. Close to downtown. Unfortunately, the stay does not show up on my IHG account even though booked using the App. I booked two rooms. Anyway, I would be careful of this hotel not giving you credit for the stay. Additionally, I thought not having free WIFI was pretty lame. Breakfast was nice.
22. Dezember 2013
Rated 4,0 out of 5,0 by CjNY Good Regular Hotel With Need For Minor Improvements
Overall was a good stay and if they improved basic hotel things like bathroom supplies, pillows and general recognition of regular guests it would have been a very good stay.
Location - Close to 2 underground stops and thus 2-3 stops from main central station and downtown. Also walkable distance to downtown, lake area and most major sites. Grocery stores close by and a few restaurants and middle eastern regional stores.
Breakfast - Complimentary mini buffet which is more than satisfying with full range of cold cuts, cereals, toast, yoghurt, pastries, coffee/tea, juices, fruit and hard boiled eggs
Staff - The staff were generally very friendly and helpful throughout the stay
Shower - Great system with heat control and water pressure means you never want to get out and easy soap access
Bathroom in General - No provision of separate shampoo, conditioner, lotions which is not ideal given how dry it is in the hotel and in general in Hamburg. Shower soap is supposed to double up as shampoo but is not good for your hair. The toilet is also cramped and we are below average size people so wouldn't be great for larger people
Bed & Pillows - Very thin and soft and would be very bad on most people's necks and they don't have other options but if you put at least 2 together it works fine. The bed is also a regular double rather than a queen or king
WiFi - We are gold members so get free wifi but we had to remind them and they didn't immediately realize that. It is per device to they give you a code to use for each phone, tablet or computer you have. It worked fine but is a con just because we had to prompt them.
3. Dezember 2013
Rated 1,0 out of 5,0 by Ama34 Staff and room was more a 1-2 Star
Room was musty, i got. 2 Single beds instead of a Double.
The breaksfast was ok for express, World Not recommend for the Price .
Location was Fine however Closest Train Station is wartenau and Not Lübecker Str as recommended by the staff.
Attention to Detail in cleaning is lacking the bed Base had leftover dust
26. November 2013
Rated 4,0 out of 5,0 by Hi72 Convenient location and clean room.
The hotel is close to U-stations; Wartenau, Luebecker Strasse,
S-station; Landwehr and there is a supermarket next to the hotel.
One can easily access any place in Hamburg and buy foods. The hotel is very clean and staffs are friendly. We enjoyed our stay very much.
26. November 2013
Rated 3,0 out of 5,0 by Mephisto1223 Could be better
Overall it was OK.
Room was a little bit loud (traffic noises).
I had to pay for the Internet, and wash´t even possible to check my e-mails --> very slow connection (really slow)
25. November 2013
Rated 5,0 out of 5,0 by chris2000 Very clean hotel in Hamburg
I had a good stay at HIEX Hamburg City Center. The rooms and the hotel itself are very well maintained and very clean. Good value for the money spent. I would recommend this hotel.
21. November 2013
Rated 4,0 out of 5,0 by mjmmjm Good choice
A 20 min walk into town , but cluse to ubahn , and sbahn if you like to travel to airport.
Clean rooms , no nonsens ... good price quality, rate includes breakfast , plenty of choice.
Oke , a bit far from centre , but good value for money for a few day visit to Hamburg.
15. November 2013
Rated 4,0 out of 5,0 by 2Steve63 Clean & Effecient
Well located close to the metro so easy to get around. For a Holiday inn Express the bar was good with big TVs. IDeal to watch Champions League Football :-)
When travelling to Germany I always look forward to the breakfast and I was a bit disapointed with the limited choices.
1. November 2013
Rated 4,0 out of 5,0 by Oiklaituri Great service and room cleanliness
Location is very good S- and U-banh stations are very near. Rooma cleaners are really pro and people of reseption also. May be little more to breakfast...hmm...hot meatballs and beacon.
31. Oktober 2013
Rated 3,0 out of 5,0 by kielersprotte63 Citynah + günstig
Das Hotel liegt nur 2 U-Bahn Stationen vom Hbf entfernt und ist deshalb für Bahnreisende gut zu erreichen. Vorteilhaft finde ich die Nähe zu mehreren Restaurants und Supermarkt. Die Zimmer sind sauber und schallisoliert. Das Frühstück ist in der Auswahl und Qualität nur ausreichend.
Wer ein preiswertes, sauberes citynahes Hotel in Hamburg sucht, liegt hier nicht falsch.
28. Oktober 2013
Rated 5,0 out of 5,0 by Paul756 Friendly staff and great location
We were new to Hamburg, and didn't know where to stay, but this hotel is very well placed for transport and local amenities. Staff were very helpful, and made us feel at home. The bedrooms were well lit.
20. Oktober 2013
Rated 5,0 out of 5,0 by NEO1007 Close to city centre
Nice affordabale hotel for A family og 5.
The hotel is just 3-4 stops away by U-train from Hamburg City centre.
19. Oktober 2013
Rated 4,0 out of 5,0 by KarenTrine Good and bad!
Very nice, big and clean room.
The beds are wonderful, and the bathroom is very nice.
The staff at breakfast is helpful even though the breakfastroom is rather crowded and must be stressfull.
The front desk staff was rather uninterested at nights, where they seemed to be more interested in younger clientele. But we managed to get their attention at last!
During the daytime, the staff was excellent. The maids were also very nice and smiling.
The towels are however of poor quality and you are hardly able to dry yourself with one. they could do with an upgrade! And speaking of upgrading:
having to pay for WiFi is really outdated!!! Should come naturally as part of the price paid for the room
18. Oktober 2013
Rated 5,0 out of 5,0 by Aarong Great
Great service, staff were very helpful and explained the public transport system which is great. the Train station is a short walk away and there is a supermarket just behind the hotel. Breakfast was Good compared to other Holliday Express hotels we have stayed at around the world. The down side was Hamburg is not very exciting.
17. Oktober 2013
Rated 5,0 out of 5,0 by RichLois Quiet and comfortable hotel
This was a great hotel. It was close to downtown and the passenger ship trerminal. The room was comfortable and clean. The bed was a bit small so we made use of the folding bed. We are not that big, 210 and 160 lbs but the full size bed was not comfortable. We probably should has selected twin beds which would have been more like a king. The internet connection was reasonably fast. The Breakfasts were tasty with a large selection. It was convenient to have on site parking and there was a good german style family resturant across the street. The staff was helpful and gave us good shopping information.
16. Oktober 2013
Rated 5,0 out of 5,0 by Tempest My Stay in Hamburg
Staff were very helpful. Hotel was an excellent standard in particular the shower and general bathroom area was of a high quality.Would definately stay again
13. Oktober 2013
Rated 5,0 out of 5,0 by Gary101 Truly In The City Centre, Well Located
I have extended business in Germany, and it is my first choice in Hamburg. While it's close to my office, it's also close to a couple of moderate priced dining options within walking distance. It has heavy occupancy, so the rate can have wild swings from being a great value to not affordable, like most hotels in Germany, they squeeze the best possible outcome out of their occupancy percentage. That said, every staff member I have had contact with has been genuinely helpful and friendly. English well spoken by most.
Dining is strictly breakfast, parking is free if you can find one of the 10 spaces dedicated to the hotel in a little courtyard. Failing that, there is ample parking underground, with a reasonable rate. There's a well equipped bar, although a bit pricey. It's a "no surprises" property, as are all of the Holiday Inn Express hotels I've stayed at in Germany. A uniformly good experience.
11. Oktober 2013
Rated 2,0 out of 5,0 by Gladtobegone28 Bad service
I've booked a room with a double bed for me and my boyfriend - but at the arrival we got a room with 2 single beds. When I asked to get an other room, the receptions was very unfriendly and told us at first that there were no rooms with double beds available at the time. After a long unpleasant conversation, we finally got the room that we wanted. The double room (for 2 persons) had actually only towels for 1 person. The breakfast was poor. I wouldn't recommend this hotel...
2. Oktober 2013
Rated 4,0 out of 5,0 by Goncalo nice stay
room quite nice and comfortable
staff very friendly and helpful
the hotel is near 2 main metro stations 5 minutes away from center
the relation between quality and price is quite good
the breakfast is good but it can also include a bit more of variety for example bacon and eggs, more fruit and more kinds of juice
2. Oktober 2013
Rated 3,0 out of 5,0 by Strolchi Super Hotel für einen Kurzurlaub und Städtetrip
Waren im Holiday Inn Express City Centre für zwei Nächte auf Städtetour in Hamburg. Hatten ein Zimmer hinten raus zum Hof, aber trotz des dort befindlichen Supermarktes konnten wir beruhigt schlafen! Weder Anlieferung noch Kundenverkehr (geöffnet von 7.00 - 22.00 Uhr) störten unseren Schlaf. Schön eingerichtete Zimmer, super Betten und eine große geräumige Dusche. Das gesamte Zimmer mit Bad macht einen sehr guten Eindruck. Alles sauber und ordentlich, Handtücher wurden täglich gewechselt, obwohl wir diese gar nicht runtergelegt hatten. Frühstücksbuffet war durchschnittlich gut, immer alles da und wenn nicht, wurde nachgelegt. Vermisst haben wir Rühreier und vielleicht ein bisschen mehr Auswahl beim Obstsalat (Banane, Ananas aus der Dose). Lage des Hotels ist super, ca. 5min Fußweg bis zur U- Bahn und nur ca. 10min U- Bahnfahrt zur City. Alles in allem würden wir das Hotel wieder buchen und auch unseren Freunden weiterempfehlen.
15. September 2013
Rated 5,0 out of 5,0 by Daz9701 great location - surprised by Hamburg
The hotel is ideally situated between two underground stations, and is only a 5 minute walk to a canal that links into the Alsterwasser lake. We took a pleasant 90 minute walk to the Jungferstieg (main hub for boat tours etc and near to the Rathaus and other attractions).
The hotel is clean, and the bedrooms adequate for the four of us (2 adults and two girls of 12 and 15). Breakfast can be hectic if you go down after 8 o'clock, but when you consider that it is free this is a small consideration.
The hotel is near some good bars and restaurants and the supermarket attached to the hotel is excellent. Hamburg itself is a great place for a short stay, and although it lacks the 'chocolate box' appeal of some German cities, shows how an urban space can be sympathetically managed. We would really recommend the two hour Alsterwasser boat tour to get a feel for this friendly, welcoming and charming city.
Danke für alles und bis zum nächsten Mal!
14. September 2013
Rated 5,0 out of 5,0 by quentin70 Sehr gutes Hotel
Sehr angenehmer Aufenthalt. Schnelle Anbindung zur City. Es wurden alle Wünsche erfüllt. Ich habe mich sehr wohlgefühlt. Gerne wieder !
9. September 2013
Rated 1,0 out of 5,0 by JEDM Schmaler Raum
Wir, 2 Erw. u. Ki., hatten für letztes Wochenende (Fr.-So.) eines der (lt. der Hotelinfo) brandneuen Zimmer gebucht. Um 13.30 Uhr im Hotel angekommen, mussten wir noch warten, da unser "Familienzimmer" noch vorbereitet werden mußte. Was für eine Überraschung als wir es am späten Nachmittag sahen: Ein schmales Zimmer mit einem 1,40 m breiten Bett und einer Schlafdecke für uns 2 Erw. sowie ein aufgeklapptes Sofa für unser Kind. Der Schlafkomfort hierauf war freundlich gesagt unterer Durchschnitt und wollte man das Fenster öffnen, mußte man über das Sofa-Bett klettern. Im Bad war eine Birne kaputt u. auch der Duschkopf wollte nicht in seiner Position bleiben.
Das kontinetale Frühstück war reichlich.
Lt. Rezeptionistin ist Parken in der Tiefgarage kostenpflichtig, also parkte ich auf dem Parkplatz hinter dem Hotel (Hier sind 10 Parkplätze des Hotels und viele von REWE). Bei der Abreise am Sonntag verlangte dann eine "freundliche" Rezeptionistin 20 € Parkgebühren von mir. Meinen Einwand, das ich nicht in der kostenpflichtigen Tiefgarage gestanden war, interessierte Sie nicht, denn das Parken wäre kostenpflichtig.
2. September 2013
Rated 5,0 out of 5,0 by Talimibo Location and room ok
Little comfortable room. The bed is a little bit too small for two persons. Bathroom is very good. Hotel very close to Underground U1 and U3. Only a couple of minutes to the city Centre and main station.
24. August 2013
Rated 5,0 out of 5,0 by wint clean tidy comfortable and good price
this is near the centre with parking in a cheaper area of town but it is clean safe and excellent value with a breakfast that should suit most tastes. Well served by Hamburg's excellent public transport.
13. August 2013
Rated 5,0 out of 5,0 by KB66 Very comfortable stay during very hot weather
As it was very hot during the week I was there, I found that the room extremely comfortable with air conditioning and the ability to open the windows instead. The facilities were good with ice machines in the lobby as well as other vending machines and water jugs in specific places. Internet use was also good and free as I am a rewards club member. Although a little walk from the u-bahn and s-bahn it was still a very good location to get around the city and also to get to work in City Nord
8. August 2013
Rated 5,0 out of 5,0 by Surfing65 Working at hamburg
I like this Hotel because the Location is ideal for me. Personal , rooms are excellent. Thanks again
16. Juli 2013
Rated 5,0 out of 5,0 by vernon01 Great value. Beautiful experience.
I recently stayed at this hotel and must say that I thoroughly enjoyed my stay. On arrival the receptionist made us feel welcome. She was very pleasant and courteous, explaining in excellent English the features of the hotel and the immediate surroundings.
We had need for assistance in understanding how to get around in Hamburg. They were very helpful in assisting with direction.
On an occasion I needed assistance late in the night with vending machine, the on duty manager personally came to assist and ensure that I was fully satisfied.
The room allotted to me was of comparative average size but very clean and comfortable.
I would stay at this hotel again if i am in Hamburg. A great experience for me.
10. Juli 2013
Rated 1,0 out of 5,0 by sgoletsgo Das 2. Mal dort und wieder beim 2. Mal muss man allem nachrennen, aber abgebucht wird gleich
Ich war jetzt das 2. Mal in dem Hotel und war etwas mehr als enttäuscht.
Ich habe jedes Mal ein Zimmer mit Sofa gebucht. Bei den bisherigen Buchungen kostete das Zimmer mit Sofa immer mehr. Wenn ich mehrere Tage unterwegs bin, möchte man doch dann etwas seine Ruhe haben und nicht nur im engen Zimmer sein.
Das wollte man mir nicht glauben, bis ich meine Reservierungsbestätigung gezeigt hatte. Und wenn ich schon für ein Zimmer mehr bezahle, damit es größer ist, dann hätte ich es auch gerne oder eben das Geld zurück. Das ist das nächste.
Bei den beiden Check-Ins bislang wollte man mir immer ein Einzelzimmer geben ohne Sofa und hat auch gleich den Gesamtbetrag der Kreditkarte belastet. OK aber normal bezahle ich die Rechnung am Ende des Aufenthalts und wenn ich schon bezahlen muss, dann hätte ich auch gleich die Rechnung schonmal, aber die wollte man mir dann auch erst beim Check-Out geben. Muss man nicht alles verstehen.
Und was das Zimmer anbelangt. Jedesmal war das Hotel angeblich ausgebucht und man fand dann doch noch ein Zimmer, wie ich es gebucht hatte.
Das Hotel ist an sich sehr sauber. Frühstücksbuffet ist einfach aber gut und leigt sehr praktisch an der S-Bahn und U-Bahn.
Ja was soll man sagen. Eigentlich ein gutes Hotel, aber irgendwie der Wurm drin jedes mal, wenn ich da hingehe.
Und der krönende Abschluß. Tarif normal über die IHG-Seite gebucht und dann bekommen man nicht mal die Punkte angerechtnet als Mitglied und muss allem nachrennen.
Vielleicht liegts aber dann doch nur an mir ;-)
8. Juli 2013