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Rated 4,0 out of 5 by 93 reviewers.
Rated 5,0 out of 5,0 by Wir waren sehr zufrieden Das Zimmer war sauber und das Bett bequem. Das Personal freundlich. Das Frühstück war ausreichend und lecker. Unser Wochenende in Hamburg war sehr schön! 10. Februar 2014
Rated 5,0 out of 5,0 by Super Wochenende Finde das Hotel Holdiday Inn Express hervorragend.Super Zimmer sehr sauber und das Frühstück besser gehts nicht mehr.Personal immer freundlich und bemüht alles recht zumachen. Kann das Hotel nur jeden empfehlen.Liegt auch noch Zentral man kommt schnell zur Stadt mit der Bahn. 6. Februar 2014
Rated 4,0 out of 5,0 by Jederzeit Wieder Gutes Preis-/Leistungsverhältnis Top Lage Zwar keine gute Matratzen, aber insgesamt empfehlenswert 3. Februar 2014
Rated 1,0 out of 5,0 by Where are my points? I am assuming that you have a record of this stay or you wouldn't send me this. I made the reservations and paid for this stay for my daughter. You added her name to the registration, when she registered. Holiday has no record of this stay and unfortunately, I no longer have the confirmation number. Can you please credit my account? Bill 170 083 520 20. Januar 2014
Rated 4,0 out of 5,0 by schöner städtetrip sehr schönes und gepflegtes haus. tolle dusche, nette zimmer. die lage sehr gut für städtetrip. das frühstück für ein 3 sterne haus recht gut. einizes manko sind die viel zu weichen matratzen- leider für mich ein grund dieses ansonsten lobenswerte hotel nicht mehr aufzusuchen- schade! 6. Januar 2014
Rated 4,0 out of 5,0 by Nice stop Nice stay. Close to downtown. Unfortunately, the stay does not show up on my IHG account even though booked using the App. I booked two rooms. Anyway, I would be careful of this hotel not giving you credit for the stay. Additionally, I thought not having free WIFI was pretty lame. Breakfast was nice. 22. Dezember 2013
Rated 4,0 out of 5,0 by Good Regular Hotel With Need For Minor Improvements Overall was a good stay and if they improved basic hotel things like bathroom supplies, pillows and general recognition of regular guests it would have been a very good stay. Pros: Location - Close to 2 underground stops and thus 2-3 stops from main central station and downtown. Also walkable distance to downtown, lake area and most major sites. Grocery stores close by and a few restaurants and middle eastern regional stores. Breakfast - Complimentary mini buffet which is more than satisfying with full range of cold cuts, cereals, toast, yoghurt, pastries, coffee/tea, juices, fruit and hard boiled eggs Staff - The staff were generally very friendly and helpful throughout the stay Shower - Great system with heat control and water pressure means you never want to get out and easy soap access Very Clean Cons: Bathroom in General - No provision of separate shampoo, conditioner, lotions which is not ideal given how dry it is in the hotel and in general in Hamburg. Shower soap is supposed to double up as shampoo but is not good for your hair. The toilet is also cramped and we are below average size people so wouldn't be great for larger people Bed & Pillows - Very thin and soft and would be very bad on most people's necks and they don't have other options but if you put at least 2 together it works fine. The bed is also a regular double rather than a queen or king WiFi - We are gold members so get free wifi but we had to remind them and they didn't immediately realize that. It is per device to they give you a code to use for each phone, tablet or computer you have. It worked fine but is a con just because we had to prompt them. 3. Dezember 2013
Rated 1,0 out of 5,0 by Staff and room was more a 1-2 Star Room was musty, i got. 2 Single beds instead of a Double. The breaksfast was ok for express, World Not recommend for the Price . Location was Fine however Closest Train Station is wartenau and Not Lübecker Str as recommended by the staff. Attention to Detail in cleaning is lacking the bed Base had leftover dust 26. November 2013
Rated 4,0 out of 5,0 by Convenient location and clean room. The hotel is close to U-stations; Wartenau, Luebecker Strasse, S-station; Landwehr and there is a supermarket next to the hotel. One can easily access any place in Hamburg and buy foods. The hotel is very clean and staffs are friendly. We enjoyed our stay very much. 26. November 2013
Rated 3,0 out of 5,0 by Could be better Overall it was OK. Room was a little bit loud (traffic noises). I had to pay for the Internet, and wash´t even possible to check my e-mails --> very slow connection (really slow) 25. November 2013
Rated 5,0 out of 5,0 by Very clean hotel in Hamburg I had a good stay at HIEX Hamburg City Center. The rooms and the hotel itself are very well maintained and very clean. Good value for the money spent. I would recommend this hotel. 21. November 2013
Rated 4,0 out of 5,0 by Good choice A 20 min walk into town , but cluse to ubahn , and sbahn if you like to travel to airport. Clean rooms , no nonsens ... good price quality, rate includes breakfast , plenty of choice. Oke , a bit far from centre , but good value for money for a few day visit to Hamburg. 15. November 2013
Rated 4,0 out of 5,0 by Clean & Effecient Well located close to the metro so easy to get around. For a Holiday inn Express the bar was good with big TVs. IDeal to watch Champions League Football :-) When travelling to Germany I always look forward to the breakfast and I was a bit disapointed with the limited choices. 1. November 2013
Rated 4,0 out of 5,0 by Great service and room cleanliness Location is very good S- and U-banh stations are very near. Rooma cleaners are really pro and people of reseption also. May be little more to breakfast...hmm...hot meatballs and beacon. 31. Oktober 2013
Rated 3,0 out of 5,0 by Citynah + günstig Das Hotel liegt nur 2 U-Bahn Stationen vom Hbf entfernt und ist deshalb für Bahnreisende gut zu erreichen. Vorteilhaft finde ich die Nähe zu mehreren Restaurants und Supermarkt. Die Zimmer sind sauber und schallisoliert. Das Frühstück ist in der Auswahl und Qualität nur ausreichend. Wer ein preiswertes, sauberes citynahes Hotel in Hamburg sucht, liegt hier nicht falsch. 28. Oktober 2013
Rated 5,0 out of 5,0 by Friendly staff and great location We were new to Hamburg, and didn't know where to stay, but this hotel is very well placed for transport and local amenities. Staff were very helpful, and made us feel at home. The bedrooms were well lit. 20. Oktober 2013
Rated 5,0 out of 5,0 by Close to city centre Nice affordabale hotel for A family og 5. The hotel is just 3-4 stops away by U-train from Hamburg City centre. 19. Oktober 2013
Rated 4,0 out of 5,0 by Good and bad! Very nice, big and clean room. The beds are wonderful, and the bathroom is very nice. The staff at breakfast is helpful even though the breakfastroom is rather crowded and must be stressfull. The front desk staff was rather uninterested at nights, where they seemed to be more interested in younger clientele. But we managed to get their attention at last! During the daytime, the staff was excellent. The maids were also very nice and smiling. The towels are however of poor quality and you are hardly able to dry yourself with one. they could do with an upgrade! And speaking of upgrading: having to pay for WiFi is really outdated!!! Should come naturally as part of the price paid for the room 18. Oktober 2013
Rated 5,0 out of 5,0 by Great Great service, staff were very helpful and explained the public transport system which is great. the Train station is a short walk away and there is a supermarket just behind the hotel. Breakfast was Good compared to other Holliday Express hotels we have stayed at around the world. The down side was Hamburg is not very exciting. 17. Oktober 2013
Rated 5,0 out of 5,0 by Quiet and comfortable hotel This was a great hotel. It was close to downtown and the passenger ship trerminal. The room was comfortable and clean. The bed was a bit small so we made use of the folding bed. We are not that big, 210 and 160 lbs but the full size bed was not comfortable. We probably should has selected twin beds which would have been more like a king. The internet connection was reasonably fast. The Breakfasts were tasty with a large selection. It was convenient to have on site parking and there was a good german style family resturant across the street. The staff was helpful and gave us good shopping information. 16. Oktober 2013
Rated 5,0 out of 5,0 by My Stay in Hamburg Staff were very helpful. Hotel was an excellent standard in particular the shower and general bathroom area was of a high quality.Would definately stay again 13. Oktober 2013
Rated 5,0 out of 5,0 by Truly In The City Centre, Well Located I have extended business in Germany, and it is my first choice in Hamburg. While it's close to my office, it's also close to a couple of moderate priced dining options within walking distance. It has heavy occupancy, so the rate can have wild swings from being a great value to not affordable, like most hotels in Germany, they squeeze the best possible outcome out of their occupancy percentage. That said, every staff member I have had contact with has been genuinely helpful and friendly. English well spoken by most. Dining is strictly breakfast, parking is free if you can find one of the 10 spaces dedicated to the hotel in a little courtyard. Failing that, there is ample parking underground, with a reasonable rate. There's a well equipped bar, although a bit pricey. It's a "no surprises" property, as are all of the Holiday Inn Express hotels I've stayed at in Germany. A uniformly good experience. 11. Oktober 2013
Rated 2,0 out of 5,0 by Bad service I've booked a room with a double bed for me and my boyfriend - but at the arrival we got a room with 2 single beds. When I asked to get an other room, the receptions was very unfriendly and told us at first that there were no rooms with double beds available at the time. After a long unpleasant conversation, we finally got the room that we wanted. The double room (for 2 persons) had actually only towels for 1 person. The breakfast was poor. I wouldn't recommend this hotel... 2. Oktober 2013
Rated 4,0 out of 5,0 by nice stay room quite nice and comfortable staff very friendly and helpful the hotel is near 2 main metro stations 5 minutes away from center the relation between quality and price is quite good the breakfast is good but it can also include a bit more of variety for example bacon and eggs, more fruit and more kinds of juice 2. Oktober 2013
Rated 3,0 out of 5,0 by Super Hotel für einen Kurzurlaub und Städtetrip Waren im Holiday Inn Express City Centre für zwei Nächte auf Städtetour in Hamburg. Hatten ein Zimmer hinten raus zum Hof, aber trotz des dort befindlichen Supermarktes konnten wir beruhigt schlafen! Weder Anlieferung noch Kundenverkehr (geöffnet von 7.00 - 22.00 Uhr) störten unseren Schlaf. Schön eingerichtete Zimmer, super Betten und eine große geräumige Dusche. Das gesamte Zimmer mit Bad macht einen sehr guten Eindruck. Alles sauber und ordentlich, Handtücher wurden täglich gewechselt, obwohl wir diese gar nicht runtergelegt hatten. Frühstücksbuffet war durchschnittlich gut, immer alles da und wenn nicht, wurde nachgelegt. Vermisst haben wir Rühreier und vielleicht ein bisschen mehr Auswahl beim Obstsalat (Banane, Ananas aus der Dose). Lage des Hotels ist super, ca. 5min Fußweg bis zur U- Bahn und nur ca. 10min U- Bahnfahrt zur City. Alles in allem würden wir das Hotel wieder buchen und auch unseren Freunden weiterempfehlen. 15. September 2013
Rated 5,0 out of 5,0 by great location - surprised by Hamburg The hotel is ideally situated between two underground stations, and is only a 5 minute walk to a canal that links into the Alsterwasser lake. We took a pleasant 90 minute walk to the Jungferstieg (main hub for boat tours etc and near to the Rathaus and other attractions). The hotel is clean, and the bedrooms adequate for the four of us (2 adults and two girls of 12 and 15). Breakfast can be hectic if you go down after 8 o'clock, but when you consider that it is free this is a small consideration. The hotel is near some good bars and restaurants and the supermarket attached to the hotel is excellent. Hamburg itself is a great place for a short stay, and although it lacks the 'chocolate box' appeal of some German cities, shows how an urban space can be sympathetically managed. We would really recommend the two hour Alsterwasser boat tour to get a feel for this friendly, welcoming and charming city. Danke für alles und bis zum nächsten Mal! 14. September 2013
Rated 5,0 out of 5,0 by Sehr gutes Hotel Sehr angenehmer Aufenthalt. Schnelle Anbindung zur City. Es wurden alle Wünsche erfüllt. Ich habe mich sehr wohlgefühlt. Gerne wieder ! 9. September 2013
Rated 1,0 out of 5,0 by Schmaler Raum Wir, 2 Erw. u. Ki., hatten für letztes Wochenende (Fr.-So.) eines der (lt. der Hotelinfo) brandneuen Zimmer gebucht. Um 13.30 Uhr im Hotel angekommen, mussten wir noch warten, da unser "Familienzimmer" noch vorbereitet werden mußte. Was für eine Überraschung als wir es am späten Nachmittag sahen: Ein schmales Zimmer mit einem 1,40 m breiten Bett und einer Schlafdecke für uns 2 Erw. sowie ein aufgeklapptes Sofa für unser Kind. Der Schlafkomfort hierauf war freundlich gesagt unterer Durchschnitt und wollte man das Fenster öffnen, mußte man über das Sofa-Bett klettern. Im Bad war eine Birne kaputt u. auch der Duschkopf wollte nicht in seiner Position bleiben. Das kontinetale Frühstück war reichlich. Lt. Rezeptionistin ist Parken in der Tiefgarage kostenpflichtig, also parkte ich auf dem Parkplatz hinter dem Hotel (Hier sind 10 Parkplätze des Hotels und viele von REWE). Bei der Abreise am Sonntag verlangte dann eine "freundliche" Rezeptionistin 20 € Parkgebühren von mir. Meinen Einwand, das ich nicht in der kostenpflichtigen Tiefgarage gestanden war, interessierte Sie nicht, denn das Parken wäre kostenpflichtig. 2. September 2013
Rated 5,0 out of 5,0 by Location and room ok Little comfortable room. The bed is a little bit too small for two persons. Bathroom is very good. Hotel very close to Underground U1 and U3. Only a couple of minutes to the city Centre and main station. 24. August 2013
Rated 5,0 out of 5,0 by clean tidy comfortable and good price this is near the centre with parking in a cheaper area of town but it is clean safe and excellent value with a breakfast that should suit most tastes. Well served by Hamburg's excellent public transport. 13. August 2013
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