Rated 4,1 out of 5 by 86
Rated 5,0 out of 5,0 by Nora S Great staff
Always enjoy staying here. Staff is friendly and professional.
20. August 2014
Rated 5,0 out of 5,0 by Virginia Family Wonderful Staff and VERY CLEAN
The front desk staff was excellent. They were extremely accommodating. The room was very clean and beds were comfortable. I recommend this hotel highly.
7. August 2014
Rated 1,0 out of 5,0 by bmercer5026 Horrible Service, Worst serivce ever!
I was in town to visit my sister who was in the hospital for a terminal illness. On the night I arrived the check-in was long and the air conditioner was broken. I had requested a king room and was placed in a room with two beds.
The next morning before leaving for the hospital I called the front desk and asked to be moved. I was told it would be a few minutes. An hour later that I was still waiting in the lobby with all my luggage for a different room. The girl at the desk said they were understaffed and she was not able to help me at that time and to sit and wait. She was very curt and rude. When I asked to speak with the manager she was unbelievable rude and told me it was check out time and she would get to me when she could. I explained my situation and she gave a rude response.
After a little over an hour I was eventually moved to a different room and was able to depart for the hospital.
The next morning when I asked for half & half for my coffee (the pitcher was empty), I was told breakfast was ending in a few minutes and they would not refill the pitcher or get me any. He did push a bowl with two individual vanilla creamers in my direction and said "here, use this".
I will say the housekeeping staff was very attentive and kept the room nice and clean.
As a Platinum member that travels often and only stays at the Holiday Inn when possible, I was shocked by the staff and the treatment to the customers. It was my most disappointing experience to date. I have never written a poor review for any service before, but this on was just too much to ignore.
Again the place was clean, but the staff and manager were horrible. I suggest training or replacing the staff.
7. August 2014